STATE OF NEW HAMPSHIRE - Department of Health & Human Services FAMILY SERVICES SPECIALIST TRAINEE-II #9T2872(Job Id 13608) in Littleton, New Hampshire

State of New Hampshire Job Posting Department of Health and Human Services Bureau of Family Assistance Littleton District Office Family Services Specialist Trainee-IILabor Grade 15-19 Position #13608 Family Services Specialist Trainee - $33,364.50-$39,097.50 USD Family Services Specialist I - $36,172.50-$42,471.00 USD Family Services Specialist II- $39,097.50-$46,059.00 USD*See total compensation information at the bottom of announcement.The State of New Hampshire, Department of Health and Human Services, Bureau of Family Assistance has a full time vacancy for Family Services Specialist Trainee-II SUMMARY: Previewing the RJP is required in order to proceed with the hiring process. Please click on the link to view the realistic job preview. http://www.dhhs.nh.gov/media/av/realisticjobpreview_intro.htm After viewing, please complete the required Disclosure Statement to submit with your application. FAMILY SERVICES SPECIALIST TRAINEE Provide professional, whole-person needs assessment, information, and referral services. Determines, certifies, and recommends for supervisory approval, eligibility for programs of assistance. To act as a liaison between clients and partner agencies, and to assist recipients in progress toward self-sufficiency. This position is assigned to the Division of Client Services and may be assigned to a District Office, client service center, and/or other work location as business requires. FAMILY SERVICES SPECIALIST I Provide professional, whole-person needs assessment, information, and referral services.Determines and certifies eligibility for programs of assistance. To act as a liaison between clients and partner agencies, and to assist recipients in progress toward self-sufficiency. This position is assigned to the Division of Client Services and may be assigned to a District Office, client service center, and/or other work location as business requires. FAMILY SERVICES SPECIALIST II Provide professional, whole-person needs assessment, information, and referral services. Determines and certifies eligibility for programs of assistance. To act as a liaison between clients and partner agencies, and to assist recipients in progress toward self-sufficiency. Provide partial supervisory duties in training and workload management. This position is assigned to the Division of Client Services and may be assigned to a District Office, client service center, and/or other work location as business requires. RESPONSIBILITIES: FAMILY SERVICES SPECIALIST TRAINEE Determines, certifies, and recommends for supervisory approval, eligibility for all programs of assistance as assigned timely and accurately. Interviews clients, in person or on the phone, and in a variety of community locations, using interactive interviewing techniques, and/or uses application and client data received via mail or electronically at a District Office, client service center, centralized unit, and/or other work location. Initiates collateral contacts to obtain information and verification required to complete determinations of initial and ongoing program eligibility.Evaluates case information to determine if all data is available to make an accurate determination of eligibility across all programs and services of application as assigned. Identifies and gathers additional case data by contacting multiple sources to verify and evaluate information, accessing automated databases and cross-matches, via web-based software applications, and other resources, including: NECSES, EDGE, MMIS, SAVE, BRIDGES and NH EASY. Communicates professionally and effectively with a diverse client population, in person, on the phone, or online to assess whole-person needs, provide eligibility services, answer questions, provide program and service information, explain program criteria, and complete referrals. Assesses whole-person service needs and refers clients to other social service, employment, education, health, or vocational rehabilitation agencies, inside and out