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CVS Health Store Support Engineer Advisor in Lincoln, Rhode Island

Job Description

Position Summary:

As a Store Support Engineer, you will be the subject matter expert for all store networking equipment and technology in 9800+ retail locations. The Store Support Engineer is essential for ensuring all store LAN and WAN technology is up to date with configurations for rollouts and lifecycle configurations. The Store Support Engineer position is responsible for mentoring and training L1 and L2 technicians in addition to the software deployments ad meeting with the development L3 business units.

As part of Store Technical Support, you will be the subject matter expert for all network infrastructure rollouts, deployments and configuration changes including the documentation of changes. STS is accountable for supporting ALL hardware, applications, and network (LAN/WAN) connectivity within the retail environment.

Additional Responsibilities of the Store Support Engineer:

-Deploy Chainwide configuration changes as needed by the Store Technology teams

-Diagnose and resolve store network issues as needed

-Provide support and feedback on deployments, participate in POC testing.

-Configure and Monitor Network analysis tools.

-Provide training and support for Store Technical Support personnel

Required Qualifications

‐ 5 years of experience with Cisco routers, switches and appliances

‐ 5 years of experience working in LAN, Wireless and WAN environments

‐ Experience with BGP, EIGRP, T1, Broadband and Cellular technologies

‐ CISCO certification, CCNA, CCIA

‐ Experience with Cisco configuration deployment software

‐ 5 years of experience in Technical Support Role

Preferred Qualifications

‐ Excellent oral and written communication skills

‐ Experience with tools such as SolarWinds and Sniffer/Anue

‐ Experience with Wireshark or other packet capture software.

‐ Ability to handle multiple projects and tasks

‐ Apply critical thinking skills, both analytically and creatively and able to solve problems under pressure


  • GED or Highschool diploma required

  • Bachelor’s degree (preferred)

‐ Technical Certifications (Network+ or Cisco) (preferred)

‐Technical Degree (preferred)

Business Overview

It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team at mailto:AdviceCounsel@cvshealth.com . Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.