Brookline Bancorp, Inc. Deposit Services Specialist I - Lincoln, RI in Lincoln, Rhode Island
Under the direct supervision of the Cash Management and Online Banking Manager, responsible for performing diverse functions related to systems processing and for serving as informational resource on all internal procedures related to Online Banking (OLB), Cash Management (CM) Bill Pay (BP), mobile deposit capture, and intra-bank transfers. Provide efficient and courteous service in handling customer electronic banking needs.
Principal Duties and Responsibilities
Process applications from Opening Act (Online Account Opening)
Monitor accounts opened online through Opening Act and communicate concerns to management
Submit service orders e.g. check orders and debit cards for accounts opened through Opening Act
Respond to bill pay queries in tangent with the Call Centers
Deactivate bill pay accounts for closed accounts
Setup and enable new mobile deposit capture (MCD) customers
Review other’s MCD setups and complete and send confirmation emails
Develop a high level of knowledge of the bank’s cash management products and services
Develop a high level of knowledge of the bank’s business and retail products and services
Verify and validate CM (OBS), OBL, MCD, FI transfers and BP reports and resolve discrepancies
Back-up to process analysis statement and charge file on the 10th of each month
Become familiar with the paperwork of new CM customers
Become familiar with the paperwork for new or deleted CM services
Learn how to setup and maintain pricing on accounts for CM customers
Back-up to update counters on analysis accounts
Learn how to Create/Update ACPAR for CM customers
Back-up to research and resolve customer account analysis issues
Back-up to customer tracking database in conjunction with the CM team
Job Specifications (Skills, Knowledge and Abilities Required)
Basic PC skills, knowledge of Microsoft Excel, Microsoft Word, Internet applications.
Excellent verbal and written communication skills.
Consistently demonstrate behaviors associated with Brookline Bancorp’s Core Four values: adaptability, accountability, leadership, and teamwork.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description is subject to change at any time.
External Company Name: Brookline Bancorp, Inc.
External Company URL: www.brooklinebank.com
Street: 625 George Washington Hwy