SoftwareONE Team Lead Technical Account Management / TAM (gn) in Leipzig, Germany
Today SoftwareONE is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud.Our 5,000 technology experts located across 80+ countries work on over a 1,000 Technology Projects globally. We provide customers with the right advice on their Technology Roadmap towards the cloud or optimizing the Business-outcome of a cloud-based landscape. With our PyraCloud platform, applying machine learning, delivering the visibility, insight, automation and control customers demand to maximize their software investments.In tandem, our Software Lifecycle Management (SLM) services provide the methodology and framework to optimize the underlying IT infrastructure, accelerate cloud adoption and minimize compliance risk.With our dynamic leadership and driven business strategy SoftwareONE is one of the fastest growing technology solution providers in the world with elite partnerships with Microsoft, AWS, Adobe, IBM, VMware, Oracle, Citrix, Red Hat, Trend Micro and many more.
Become part of our great team and apply as:Team Lead Technical Account Management / TAM (gn)Full-time, permanent, location: Munich, Leipzig, Erfurt, Heilbronn or home office
You lead a team of technical account managers. Your team members are dedicated, technical contacts for one or more customers in the area of Multi-Vendor Premium Support.
You strategically develop the business and are responsible for the team's goal achievement.
You develop the team and actively drive further growth.
In addition, you also take operational responsibility in the holistic management of our customers' support contracts.
You look after the customers in your area of responsibility, initiate regular service meetings and are contact persons for the ticket processing process.
You optimize services with an eye on our customers' processes and identify cross- and upselling potentials.
You are responsible for quality assurance, escalation management and the provision of technical resources in your projects.
By working closely with the customer's central contact person (Customer Support Manager), you ensure that support meets individual requirements.
What we need to see from you
You have a university degree or successfully finished an apprenticeship , ideally in a technical environment.
You have several years of professional experience as a technical account manager in the IT environment.
You have a broad technical understanding in the IT environment as well as experience in ITIL and project management.
Excellent communication skills and self-confidence up to C level.
You are characterized by a very strong customer, service and team orientation.
Willingness to travel as part of customer projects.
Fluent German and good knowledge of spoken and written English round off your profile.
What we offer:
A career with a future-proof company.
Exciting tasks and a variety of training and development opportunities.
An open communication culture and diverse opportunities for active participation.
A modern and fair compensation model that is based on your qualifications, your responsibility and your success.
Extensive employee offers.
Perfect technical framework for your new job.
Location : Name LinkedSoftwareONE, Leipzig, Germany
Posted Date2 months ago(2/10/2020 8:10 AM)