Capitol Federal Savings Bank Assistant Branch Manager in Lawrence, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/10828933

Responsible for assisting the Branch Manager in the directing and administering the operational efforts of a single branch operation. Trains, directs, and supervises branch staff as directed by the Branch Manager. Assists customers with all types of Retail and Lending transactions as directed by the Bank. Ensures established policies and procedures are followed.

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Schedule: Availability will include Monday-Friday 10:00 a.m. - 7:00 p.m., Saturday 10:00 a.m. - 4:00 p.m. and Sunday 10:00 a.m. - 2:00 p.m.

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Major Duties and Responsibilities

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Assists customers with opening, processing and closing all types of retail and loan accounts as defined by the Bank. Performs maintenance on existing accounts. Must be able to obtain and maintain current registration through the National Mortgage Licensing System and Registry.

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Assist in training, directing and monitoring attendance. Monitors performance and makes recommendations to manager for evaluations. Works with branch personnel to improve cross-selling and balancing skills and to provide updates on policy and procedure changes.

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Investigates and resolves customer complaints, and researches customer situations to resolve issues involving fees, servicing, etc.

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Exercises direct supervision over assigned staff, including approval of corrections and overrides, compliance with company policies and procedures and completion of all daily posting and reconciliations.

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Balances operational controls in order to minimize risk to the company. Performs surprise cash audits, including ATM audits. Performs pre and post closing peer reviews of loans originated by branch staff.

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Performs branch opening and closing duties as assigned.

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Interview prospective candidates for Teller and CSR positions. May make recommendations to the Branch Manager or may serve as the selecting official.

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Must comply with current applicable laws, regulations, bank policies and procedures.

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Must be capable of regular, reliable and timely attendance.

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Participate in proactive team efforts to achieve departmental and company goals.

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Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

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Use every customer contact as an opportunity to advise customers about additional services or programs that might benefit them.

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Perform other duties as assigned.

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ADA Requirements

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Physical Requirements

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Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 ho rs per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.

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Working Conditions

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Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.

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Mental and/or Emotional Requirements

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Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and qualit