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House of Blues Insomniac - EDC LV 2020 - Box Office Attendant in Las Vegas, Nevada

Job Summary:

WHO ARE YOU?

Do you enjoy dance music? Do you excel at box office sales and support? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love for box office support. Is this you? Read on…

WHO ARE WE?

Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority.

Throughout our 20-year history, Insomniac has produced almost 400 festivals, concerts and club nights for over 4 million attendees in California, Colorado, Florida, Nevada, New York, Texas, Puerto Rico, and the United Kingdom, with expansions into Brazil, Japan and India. Insomniac’s premier annual event, Electric Daisy Carnival Las Vegas, is the largest multi-day music festival in North America, and attracted more than 400,000 fans over three days in May 2019. The company was founded by Pasquale Rotella, and has been based in Los Angeles since it was formed in 1993.

THE ROLE

The Box Office Attendant will be responsible for providing a high level of customer service related to ticketing at the box office or ticket resolution areas.

Responsibilities & Requirements

  • Actively participate in a training session for the Front Gate box office system in order to effectively help patrons who need assistance regarding their ticket order.

  • Quickly and efficiently identify a customer’s will call order by verifying all pertinent customer information including the customer’s name, email and credit card in order to distribute tickets to patron’s properly.

  • Resolve any scanning issues that may occur with a patron’s ticket at the gate in a timely and courteous manner.

  • Accurately administer cash and credit card transactions with Front Gate POS system.

  • Contact supervisor for unanswered questions

  • Maintain a professional, upbeat attitude and smile at all times in a fast paced environment

  • Keep area clean and organized

  • Understand surroundings and all published festival information and be prepared to provide effective, correct information about the event

  • Take extraordinary initiative when answering attendee’s questions

  • Treat all attendees with equal respect and sincerity

  • Understand evacuation procedures and safe refuge locations prior to the opening of each show

  • Report to Box Office Management

Qualifications

  • Sales and customer service-related work experience is preferred

  • Must feel comfortable with using a computer

  • Interact professionally with all levels of individuals in a courteous manner

  • Must be able to professionally interact with all levels of individuals in a courteous manner, and to de-escalate situations before they become unpleasant.

  • As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.

  • Employee must maintain and carry a valid driver’s license at all times

  • Applicants for employment in the U.S. must possess work authorization that does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY We strongly support equal employment opportunities for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

About Us

Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

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