MGM Resorts International Cashier/Order Taker - Room Service (Bellagio) in Las Vegas, Nevada
Las Vegas, Nevada
Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race .
Answer Room Service phone within two rings, using correct salutations and telephone etiquette.
Take guests' food and beverage orders, utilizing suggestive selling techniques and following all departmental standards.
Anticipate the guests’ needs and respond appropriately with a sense of urgency. Input orders into system and distribute to Servers; ensure authorization for room charges.
Process all payment methods in accordance with Accounting procedures and policies.
Greet guests in a positive, friendly manner and make them feel welcome. Consistently follow sequence of service utilizing all proper procedures standardized by the room management.
Work as a team, assist all guests’ and employees’ needs and inquiries.
Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
Maintain positive guest relations at all times.
Be familiar with all Hotel services, features and local attractions and activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Ensure accuracy of guest name and room number of each order for delivery. Access all functions of the POS system in accordance to specifications.
Ensure timely set up and delivery of orders.
Accommodate guest requests for change courteously.
Input charges for amenity orders and coordinate delivery of such with Servers; following departmental procedures.
Performs all other job related duties as requested.
At least 3 years of guest service experience.
At least 2 years of experience as a reservationist or similar position.
Ability to follow directions well makes quick decisions, and keep organized while under pressure.
Ability to speak other languages.
Working knowledge of different types of tendering guest checks.
Working knowledge about food and wine and able to confidently speak on and properly sell such items.
Working knowledge about health and safety regulations.
Basic math skills and the ability to use a calculator.
Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Basic computer skills and experience with POS systems.
Able to effectively communicate in English, in both written and oral forms.
- Previous experience working in a similar resort setting.
*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
With 77,000+ employees, the Company is one of the world's leading global hospitality and entertainment companies with 23 resorts. We’re proud to be recognized for our commitment to being socially responsible, including an industry-leading diversity and inclusive culture, community engagement and philanthropy initiatives, and a commitment to environmentally sustainable approaches in development and operations.
While we operate leading resorts and amenities, ultimately it is the people of MGM Resorts who make the difference daily by providing the ultimate guest experience. We welcome you to join us.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email firstname.lastname@example.org .