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UnitedHealth Group Associate Patient Care Coordinator - Civic Center Urgent Care - Southwest Medical - Las Vegas, NV in Las Vegas, Nevada

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

Southwest Medical, part of OptumCare, is a multi-specialty group of physicians, Nurse Practitioners, and Physician Assistants consisting of over 300 providers, 21 medical health centers including six urgent care clinics, four convenient care centers, two lifestyle centers catering to older adults, an outpatient surgery center, home health, hospice and palliative care services, plus E-visits and online options via Now Clinic telemedicine technology. Southwest Medical offers patients compassion, innovation, and quality care throughout southern Nevada. Southwest Medical is headquartered in the greater Las Vegas, NV area.

As a part of our continued growth, we are searching for a new Associate Patient Care Coordinator to join our team.

Primary Responsibilities:

  • Responsible to greet patient and check patient in and out. Ensure demographics including insurance information is correct in IDX and update as necessary

  • Manage the patients expectations about the visit and ensures that the visit and referral process are understood

  • Schedule appointments as necessary. Works with back office to get patients seen who walk in or call for appointment

  • Enter charges correctly and collects appropriate payments

  • Answer telephones and take messages or route incoming calls as per SMA policy. Document all calls and messages appropriately according to SMA policy

  • Ensure that issues such as refills and provide request are taken care of

  • Responsible for waiting room management and implementation of efficient customer friendly processes

  • Work with back office staff to ensure smooth patient flow

  • Communicate with clinical personnel about service issues and complaints

  • Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas

  • Completes Post Visit Survey calls to patients

  • Other duties as assigned

This Associate Patient Care Coordinator receives direction from Supervisor of Clinic Operations and RN Manager to support the SMA Urgent Care Clinic with occasional over time. Works cooperatively with all members of the care team and supports patient satisfaction goals. This position is vital to keeping patient wait times to a minimum, maintaining the highest standards of customer service, processing patient charges correctly, maintaining efficient patient flow and insuring patient safety in the patient waiting areas.

Required Qualifications:

  • High School Diploma / GED

  • 1+ year of experience in a Healthcare and / or Clinical setting

  • CPR Certified, or able to attain certification within 30 days of employment

Preferred Qualifications:

  • 1+ year of experience and / or training as a Medical Assistant

  • 1+ year of experience working with Electronic Medical Records (EMR) and/or Practice Management Software systems

  • Experience with NextGen EMR systems

  • Bilingual in Spanish

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Certified Medical Assistant, CMA, Medical Assistant, MA, SMA, Southwest Medical Center, Las Vegas, NV, Nevada