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House of Blues Restaurant Server - House of Blues - Disney Springs in Lake Buena Vista, Florida

Job Summary:

Job Summary:

Essential Functions:

  • Greet all guests at table

  • Respond to guest inquiries regarding menu, beer and wine list, and cocktail menu

  • Inform guests of daily specials and make recommendations

  • Suggestive selling of menu items, beverages, desserts, etc.

  • Anticipate and respond to guest needs

  • Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude

  • Organize and prioritize service per appropriate service sequence

  • Take menu, beverage and bar orders from guests and communicate orders to kitchen and/or bar through micros terminal

  • Check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met

  • Deliver food and beverages to table

  • Perform opening/running/closing duties according to HOB policy

  • Maintain line of sight/atmosphere control by circulating through work area throughout shift

  • Have the ability to memorize menus and daily specials

  • Pre-bus tables: remove dirty plates, glasses, etc., from table once guest has finished

  • Clean spills on tables or around work area

  • Maintain HOB safety and sanitation standards

  • Prepare guest checks (on Micros terminal) and check for accuracy

  • Receive payment and process cash, credit card or traveler’s check transactions

  • Process room charge, Disney Gift Card, Disney Rewards Card, and Disney Dining Plan transactions utilizing Matra terminal

  • Inform guests of Music Hall shows, retail specials, and other information about the venue

  • Assist other servers or other employees as needed

Job Qualifications:

Required:

  • 2-5 years high volume experience in restaurant operations

  • Working knowledge of high volume restaurant operations and safe, responsible alcohol service

  • Standard food preparation/presentation

  • Skill in guest relations

  • Wine & Liquor knowledge

Preferred:

  • Experience with Micros

  • Experience with Matra and Disney payment options

About Us

Recognized two years in a row by Great Place to Work®, Live Nation Entertainment is the global leader in live entertainment and ticketing. From ground-breaking software to support our world-class platform Ticketmaster, to our mix of legendary venues and restaurants in House of Blues, to our unparalleled roster of artists supported by diverse professionals in all facets of corporate operations, we offer a world of opportunity and an array of careers across every discipline.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our full-time, global workforce of more than 21,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents (plus a baby bonus to help with expenses), and tuition reimbursement to fuel your ongoing professional development and career growth. Plus, working for the world's largest live event and ticketing company means you'll have access to concerts, festivals, sports games, and other live events through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

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