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Citigroup Client Implementations Senior Group Manager, SVP in Kowloon, Hong Kong

The Implementation Mgmt Sr Mgr is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.


  • Manages a department/group consisting of employees and contractors and is responsible for handling the budget. Communicates a vision that is innovative and agile and supports progress when cascading organizational strategies.

  • Exemplifies Citi’s core values and Leadership standards. Executes to the highest ethical standards.

  • Proactively assesses appropriate solutions and manages risks. Ensures timely escalation and mitigation of risks to avoid impact to project delivery.

  • Interfaces, influences and negotiates with senior leadership, regional business partners, vendors and any other stakeholders driving implementation initiatives.

  • Responsible for all internal and external project related activities to ensure a timely and smooth client implementation process. Identifies areas of process improvement and recommends solutions.

  • Puts client needs first by anticipating trends and changes in the market, leveraging institutional and industry knowledge and challenging current state to create value for clients. Resolves complex client escalations and recommends proactive solutions.

  • Brings experience from prior management roles at Citi or other large financial institutions coupled with deep experience in process/project management.

  • Able to prioritize multiple projects, closely monitors progress and follows up accordingly. Leverages metrics to evaluate team performance and find optimization opportunities.

  • Attracts, recruits, retains and nurtures top class talent - manages performance evaluation and talent development cycles in accordance with Citi rules and policies for ratings, compensation, hiring, terminations and other personnel actions.

  • Performs other duties as assigned

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 10+ years of experience

  • Wide organizational knowledge and cross-functional team work experience to deliver multi-work stream projects. Communication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees). Strong Leadership skills; ability to promote team building and develop partnerships with other teams. Ability to analyze and solve complex problems; effective influence skills


  • Bachelors/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.