Columbia Bank Assistant Branch Manager 5527 in Kingston, Washington

POSITION SUMMARY This position works closely with the Branch Manager to attain branch/bank established goals. Manages a team responsible for exceptional customer service standards along with operational soundness and generating revenue for the branch/bank. RESPONSIBILITIES Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information Ensures the branch is operationally sound Ensures that the tellers are trained and competent in explaining all products and services offered Monitors sales and service goals Processes and oversees technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments and monitoring branch controls Routinely and consistently provides guidance and training to branch team Resolves conflicts with minimal help May back up new accounts May back up teller line Ability to pass personal banking training Responsible for satisfactory audits Actively contributes to employee management and training Services complex accounts often Actively coaches and mentors team to deepen customer relations Works with Branch Manager to identify business development opportunities MINIMUM JOB REQUIREMENTS High School diploma or GED 2+ years retail banking experience Bilingual preferred Bachelor's degree preferred Some management experience Proficient in Microsoft Office suite and any banking software used in the branch Training and mentoring skills Customer focused service and sales skills Understands consumer and small business lending Overall knowledge of bank operations Previous Teller experience Knowledge of policies and procedures OUR CORE BEHAVIORS Be Genuine . Conduct yourself in a consistent, honest and compassionate manner at all times Work Ethic . Be willing to go the extra mile for the customer, whether internal or external Influence . Be an active player in participating, building and contributing to service Continuous Learning . Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the customer, increase personal satisfaction and improve Columbia Bank Team Play . We win together. Individuality is encouraged to advance and enrich the work of the team Problem Solving . Bring creative, problem-solving mentality to every situation. See alternatives, take initiative and assume responsibility for your actions Communication . Keep others informed and up-to-date. Actively listen and learn from each other Have a sense of community: We firmly believe that we're only as strong as the communities we serve. Your involvement is an important part of who we are. PHYSICAL AND MENTAL REQUIREMENTS Ability to sit at a computer monitor for extended periods of time Ability to perform repetitive finger, hand, and arm movements Ability to lift up to 15lbs Ability to effectively discern information and formulate appropriate action Ability to reach, squat, bend, and manually manipulate standard office equipment Ability to drive to various locations Ability to think critically and provide appropriate solutions NOTE: ResCare is recruiting on behalf of Columbia Bank