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Robert Half International Help Desk Analyst I in KING OF PRUSSIA, Pennsylvania


You'll love this job if you excel at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Retail field. We're looking for candidates with strong problem-solving skills and a passion for making effective change within an organization for this Help Desk Analyst position. This Help Desk Analyst role is located in the King of Prussia, Pennsylvania area and is a long term temporary opportunity.

What you get to do every single day

  • Will be a member of the technical staff responsible for all systems and applications monitoring, troubleshooting, deployment and maintenance activities required to support large scale, high availability, 24x7 production environments.

  • Interface with functional teams throughout the organization, and work closely with Engineering, Operations, Release Management, and Production Support teams

  • Ensure proper Change Management processes and procedures are followed

  • Proactively finds potential site issues and take initiative to address them in a timely fashion in a 24x7 Command Center environment

  • Ensure proper Event Notification and Incident Management procedures are followed, including ticket creation and bridge call facilitation

  • Work with Application Developers to devise robust deployment, operations, monitoring, and reporting

  • Tune application configurations to support optimize performance per developer and engineering recommendations

  • Partner with supervisor on solving problems and leading them to resolution Identify and leverage standards to design project solutions

  • Partner on automation opportunities for repeatable tasks and recommend/implement solutions in collaboration with the appropriate teams

  • Learn to design, code, debug, document, and maintain scripts in bash, perl, python, php, etc.

  • Perform troubleshooting of applications to diagnose problems Other duties as assigned

For immediate consideration please send resumes to hailee.gerwitz@rht.com


  • Comprehensive knowledge of Microsoft Windows 10, Bash, Perl, Python and PHP

  • Demonstrated knowledge of user administration and bug fixing in a client server environment

  • Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications

  • 3+ years of prior experience

  • IT support ticketing system experience highly valued

  • Strong problem solving and analytical skills

  • Firm grasp of basic networking concepts

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.


Date Posted: April 26, 2019

Employment Type: Contract

Job Reference: 03720-0010851566

Staffing Area: Technology & IT