Yusen Logistics Americas, Inc. Export Agent I in Kent, Washington

Export Agent I Job LocationsUS-WA-KentJob ID 2018-1832 # of Openings 1 Category Operations Type Regular Full-Time Shift n/a Overview The Export Agent I facilitates the shipment of cargo via air and/or ocean transport. The Export Agent I is responsible for receiving shipping instructions and following customer specific guidelines in the preparation and transmission of export transactions. This includes processes from booking through confirmation of shipping. Working Schedule: Monday - Friday, 7:00 a.m. - 4:00 p.m. For all company observed holidays, we request volunteers for each holiday, or team member(s) will be assigned as needed to provide 24-hour & 7-day service. Responsibilities Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures. Communicate with carriers, origin and destination locations regarding shipment status, special handling and delivery processes. Monitor and manage shipments until completion. Keep customers appraised to the export details of transactions in accordance with local office export operation procedures. Ensure accuracy and completeness of export documentation – review and verify documentation and obtain any missing documentation from the customer. Build relationships with all customers, other offices, overseas agents and service providers Review standard operating procedures to ensure compliance, TSA, Quality Assurance Standards, TAPA, and IMDG. May be responsible for special shipments involving perishables (live animals, cherries, etc.) and/or be in charge of special accounts. Report anomalies in operations and new customer requirements to management for decisions on additional service requirements In some locations, Export Agents may be required to load and unload trucks, use forklift, package and palletize cargo and complete other assigned warehouse and inventory tasks. Support other assignments and projects as needed. Qualifications High School Diploma or GED. Minimum 6 months of logistics/freight forwarding experience; an equivalent combination of education and experience may be considered. Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people. Must have effective organizational and time management skills. Knowledge of air/ocean space configurations; air/ocean container loads; special loading constraints; and certificate for handling hazardous materials preferred. Understanding of international and domestic OAG a plus. Ability to read, analyze and interpret verbal and written requests and directions. Must have the ability to compose letters, memos, emails and other written documentation clearly and concisely. Ability to present one's self in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face. Must have working knowledge of Windows operating system and be comfortable working with Microsoft software applications (i.e., Word, Excel and Outlook). The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required. Benefits Yusen offers a generous Employee Benefits Package including: Medical, Dental, and Vision beginning the 1st of the month following start date. 401k with a company match. Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much m