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FREEMAN Technician - Branch IT in Kearny, New Jersey

We’re a global company of thinkers, designers, and doers. Freeman partners with our clients to build a connection with their customers by creating brand experiences that are seamless, innovative, and immersive. From strategy, creative, and digital to logistics and event technology, our teams place the client at the center, helping them connect to people in meaningful and personal ways. What makes us unique is our collaborative culture, intuitive knowledge, global perspective, and personalized approach developed from our 90-year legacy as an industry leader. Freeman connects people to a universe of opportunities that create a spark, build understanding, and inspire action.

SUMMARY:

The ideal candidate must be able to perform general PC configuration and maintenance tasks. Be able to troubleshoot and repair computer systems and peripheral equipment located throughout the branch. Maintain an adequate spare parts inventory of systems, subsystems, and component parts used in repair work. Must be able to provide excellent customer service to our clients. Balance multiple tasks and work effectively in a demanding, faced-paced, ever changing environment. Must be able to work well without direct supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide technical support and guidance to users over the phone, via the network, through e-mail or in person to resolve various computer- and network- related issues

  • Supports production environment mission critical systems and maintains application functionality.

  • Provides show site support in setting up computers and installing software packages and updates.

  • Test and implement new software programs for the company

  • Provides branch office program support as required.

  • Provides user training for hardware/software products; identifies problems and resolves hardware/software/network malfunctions; performs minor hardware/software/network maintenance, hardware installation/replacement.

  • Unbox and configure Dell laptops, desktops, and peripherals

  • Unbox and configure HP and other models of printers

  • Configure, pack, and ship equipment packages for show site and check in equipment being returned from show site

  • Maintain accurate inventory of equipment both in house and deployed out of office

QUALIFICATIONS:

  • Strong understanding of Microsoft Operating systems, Windows 7, Windows 10, Windows Server 2008R2, Windows Sever 2012/2016

  • Strong understanding ofMS Office Suite 2013/2016/Office 365

  • Fundamental knowledge of TCPIP networking and VLANS

  • Must have excellent troubleshooting skills

  • Must have excellent project management and organizational skills

  • Must have excellent communication skills, written and verbal

  • Must be a team player

  • Must be able to lift up to 50lbs

EDUCATION AND EXPERIENCE:

  • High School Diploma or equivalent, Associates degree and computer training preferred

  • Two to five years of increasingly complex and progressive experience in computer systems/network support; includes two years of specialized experience related to the task described above

WORK SCHEDULE:

Business hours are Monday - Friday, 8:00 a.m. to 5:00 p.m. Must be willing to work a flexible schedule, including nights and weekends. Overtime may be required.

CERTIFICATES, LICENSES, REGISTRATIONS:

Microsoft MCP or CompTia A+ preferred but not necessary based on experience

TRAVEL DEMANDS:

25-40% depending on our event schedule. NYC, Philadelphia, and Atlantic City. Some overnights may be required

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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