Experience Inc. Jobs

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State Street Operations Client Service - Associate 2 in Kansas City, Missouri

Job Responsibilities:

  • Online support for various client-facing applications, set up, training, resolving data integrity issues, assisting with new product rollouts.

  • Production of client-customized reporting; collection of data and production of customer report cards

  • Identify and resolve work processing issues. Make suggestions to streamline operations.

  • Monitor day-to-day service delivery of Business Unit Shared Service and Centers of Excellence for assigned accounts.

  • Respond in a timely manner to inquiries from Process Delivery, Business Unit Shared Services and Business Unit Client Service.

  • Assist with compliance/fiduciary reviews and audits.

  • Identify and implement consistent operational best practices.

  • Build and maintain strong client and inter-departmental relationships.

  • Provide timely and accurate customized client reporting.

  • Train and develop new staff. Complete performance appraisals.

  • Validate, approve and distribute (as necessary) monthly invoices (bills).

  • Elevates unresolved issues/problems to Officer/AVP

  • During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.

  • Other duties as assigned.

  • Posted 7 Days Ago

  • Full time
  • R-631367
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