H&R Block Lead Designer in Kansas City, Missouri
H&R Block , the world’s leader in tax preparation services, is looking for a dynamic Design Manager to help take our digital experiences to the next level .
The Design Manager will be a key role in H&R Block’s mission to transform the brand from seasonal tax prep to a year-round financial services provider in both the digital and physical retail space . This position will manage a design team with a goal to deliver world-class client and associate applications, reporting to the Head of Design.
What you’ll do...
Partner with UX research and strategy to identify key experiences for your team to design against
Lead the end-to-end design process with a particular strength in SaaS and complex enterprise application design
Understand the user journey and craft curated experiences that remove pain points
Enhance CX in both the digital and retail channels, driving higher results on metrics such as conversion rates and customer engagement.
Partner with designers, developers and product managers, ensuring team alignment
Stay up to date with the most recent design and technology trends
Analyze the audience and listen carefully to the problems our clients are facing while advocating for innovative customer-centric solutions
Serve as the design subject matter expert and thought leader across the company as well as the broader design community
What you'll bring to the role...
6+ years of hands-on professional experience as a UX, UI or Interaction Designer
Strong ability to lead and grow a team of designers
A strong passion for working with (and simplifying) complex problems that span multiple products
Great communicator that listens carefully and communicates clearly
Unwavering passion to deliver beautiful products that delight our clients
Corporate Job Categories:
One H&R Block Way
About H&R Block... :
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.