H&R Block Fraud Analyst in Kansas City, Missouri
The Fraud Analyst will assist with the development and implementation of our fraud strategies, with an emphasis on proactive solutions to address and prevent future fraud. This role will require an in-depth knowledge of SQL and the ability to create fraud models used to mitigate emerging fraud trends. Creativity and collaboration are critical competencies to be successful in this role.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Analyze multiple data sources to identify gaps that may drive increased fraud losses.
Develop and refine strategies to mitigate risk identified using advanced modeling techniques.
Investigate complex suspicious/fraudulent activities related to H&R Block’s financial products.
Investigate and conduct interviews related to internal fraud cases.
File timely and accurate Questionable Activity Reports including narratives on suspicious activities identified.
Obtains, researches, and processes confidential information.
Act on accounts including closing or suspending the account and notating the appropriate actions.
Collaborate and build relationships across each of our businesses to find solutions that benefit the business and our clients.
Respond timely to customer escalations and customer service inquiries.
Prepare recommendations on changes to current strategies, reports, or procedures.
Perform other duties as assigned.
Bachelor’s degree in business, finance, or other related field -OR- equivalent combination of education and experience.
3-5 years of progressive business experience including experience in fraud prevention, detection, remediation, and reporting of internal and external fraud within financial institution investigation.
Demonstrated business process analysis as well as fraud investigation and analytical skills.
Solid understanding of fraud risk management practices, as well as practices for prevention, detection, remediation and reporting of internal and external fraud within financial institutions.
Previous Banking experience is preferred.
Possess good business liaison capabilities. Effective oral, written, and interpersonal communication skills. Exceptional listening skills. Ability to interact effectively with all levels of the organization from senior executives to staff level. Strong presentation skills necessary to communicate and influence a wide range of audiences.
Computer proficiency with Microsoft Word, Excel, SAS, SQL and other data mining tools.
Organizational skills are a MUST as this person must demonstrate clear organization skills throughout the required job functions.
Certified Fraud Examiner Certification or other related designations
Advanced proficiency with data mining software (SQL, SAS, etc.)
Proven ability to work successfully on a team
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One H&R Block Way
About H&R Block... :
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.