H&R Block Associate Product Manager - States in Kansas City, Missouri
Associate Product Manager - States
H&R Block , the world’s leader in tax preparation services, is looking for an Associate Product Manager – States to join the DIY Tax Products & Services team . This position is located at our corporate headquarters, in the premier downtown Power & Light District of Kansas City, where everything is either steps or a streetcar ride away. Join us as we create superior digital experiences for our clients by knowing and predicting their needs while delivering unparalleled support and transparency.
Be part of transformation and innovation at a well-respected company that is poised to redefine the way financial services are viewed.
H&R Block is in the midst of positive cultural and technological change, and this role is pivotal in accelerating and guiding the change. The selected candidate must have a passion for delivering exceptional experiences for clients, prospects, and associates that align with H&R Block’s brand promise of providing expertise and care.
This product manager will be focused on evolving the experience for our core digital tax product by deeply understanding our users to better serve their needs and guide expansion of our product line. You will be part of a team that believes in working fast, being accountable, and learning from mistakes.
What you’ll do…
Live and breathe the voice of the customer, understanding what makes our users unique, and drive a plan for how we can make their lives better through our product suite.
Understand and evaluate core customer journeys end to end for customers that use our State tax prep products and make recommendations on how to improve the experiences.
Help create and maintain a vision and executable roadmap for DIY’s core product growth strategy by deeply understanding the needs of our customers.
Recommend expansion of product line by evaluating customers’ jobs to be done
Work closely with leadership team to meet or exceed goals focused on client and revenue growth and conversion improvements.
Partner with internal state tax teams to ensure product is compliant and accurate.
Be a strong communicator and customer advocate.
With active leadership guidance, learn and start to put into practice the following areas as defined below.
Identify customer pain points.
Put the customer first.
Clearly communicate customer problems and how products can / will solve them.
Advocate for your customers among cross-matrixed teams.
Create customer delight and deliver signature moments.
Be able to articulate a basic understanding of how our application is built and the company's tech stack
Articulate new technology ideas and help the team understand emerging trends
Understand the vision for a feature, product, or product line and being able to execute, with guidance, on that vision
Complete a competitive analysis
Share emerging trends
Understand and articulate business objectives and how annual goals with objectives tie to your own personal objectives
Celebrate successes and failures, treating them as learning opportunities
Take feedback and continuously improve
Build trust and relationships with your team and partners
Recognize your strengths and weaknesses and practice self-awareness
Exemplify Block Behaviors to create successful outcomes
Build strength in indirect people leadership and influence (matrixed peers and associates)
Demonstrate positive influence with peers and supervisors
Develop a knowledge of types of data available inside and outside of the organization
Share insights with direct leadership
Seek to understand history, trends, and key performance metrics for your product
Gain knowledge of tools and where and how to get data
Work with data teams to get the desired results
Ask questions and seek independent understanding of results
Work with direct leader to understand how data supports work prioritization based on client needs and business goals
Develop acumen for writing tracking and reporting requirements
Understand how a feature impacts other teams, and communicating accordingly
Understand how to work with internal partners to see user stories achieved
Understand the steps to identifying impacted processes and people to see a feature from idea to implementation
Understand how to write and create clear user stories and acceptance criteria
Understand how to balance passion with responsibility to clients and the business and how that has an influence on feature prioritization
Learn how to engage with design and content teams to share your vision and a high-level idea of an experience
Understand how a feature fits into the overall picture and spans across all channels from mobile to desktop
Identify moments where you can create delight
Understand how design thinking is a part of our team culture/process
Understand the elements of a business story: identifying a problem, highlighting possible solutions, identifying risks and their mitigations, presenting a solution and asking for resources in a concise and coherent way via deck and talk track
Know when to use various communication channels, including emails, face-to-face conversations and formal presentations
Read the room and know your audience so you can adapt your style based on how the information will be best received by that group of people
Present complex information in an understandable way
- Be a part of H&R Block’s purpose to provide help and inspire confidence in our clients and communities everywhere.
What you’ll bring to the role…
Must have a clear understanding of the software development lifecycle
Knowledge of project management tools (Jira, Trello, ADO, AHA)
Strong time management skills
Ability to collect and seek out quantitative product data and translate into tangible projects and results
Ability to coordinate among stakeholders and teams while building successful relationships across the organization
Corporate Job Categories:
One H&R Block Way
About H&R Block... :
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.