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H&R Block Associate Product Manager - States in Kansas City, Missouri

336226BR

Title:

Associate Product Manager - States

Job Description:

H&R Block , the world’s leader in tax preparation services, is looking for an Associate Product Manager – States to join the DIY Tax Products & Services team . This position is located at our corporate headquarters, in the premier downtown Power & Light District of Kansas City, where everything is either steps or a streetcar ride away. Join us as we create superior digital experiences for our clients by knowing and predicting their needs while delivering unparalleled support and transparency.

Overview

  • Be part of transformation and innovation at a well-respected company that is poised to redefine the way financial services are viewed.

  • H&R Block is in the midst of positive cultural and technological change, and this role is pivotal in accelerating and guiding the change. The selected candidate must have a passion for delivering exceptional experiences for clients, prospects, and associates that align with H&R Block’s brand promise of providing expertise and care.

  • This product manager will be focused on evolving the experience for our core digital tax product by deeply understanding our users to better serve their needs and guide expansion of our product line. You will be part of a team that believes in working fast, being accountable, and learning from mistakes.

What you’ll do…

  • Live and breathe the voice of the customer, understanding what makes our users unique, and drive a plan for how we can make their lives better through our product suite.

  • Understand and evaluate core customer journeys end to end for customers that use our State tax prep products and make recommendations on how to improve the experiences.

  • Help create and maintain a vision and executable roadmap for DIY’s core product growth strategy by deeply understanding the needs of our customers.

  • Recommend expansion of product line by evaluating customers’ jobs to be done

  • Work closely with leadership team to meet or exceed goals focused on client and revenue growth and conversion improvements.

  • Partner with internal state tax teams to ensure product is compliant and accurate.

  • Be a strong communicator and customer advocate.

With active leadership guidance, learn and start to put into practice the following areas as defined below.

Customer Empathy:

  • Identify customer pain points.

  • Put the customer first.

  • Clearly communicate customer problems and how products can / will solve them.

  • Advocate for your customers among cross-matrixed teams.

  • Create customer delight and deliver signature moments.

Technical:

  • Be able to articulate a basic understanding of how our application is built and the company's tech stack

  • Articulate new technology ideas and help the team understand emerging trends

Strategic Thinking:

  • Understand the vision for a feature, product, or product line and being able to execute, with guidance, on that vision

  • Complete a competitive analysis

  • Share emerging trends

Leadership:

  • Understand and articulate business objectives and how annual goals with objectives tie to your own personal objectives

  • Celebrate successes and failures, treating them as learning opportunities

  • Take feedback and continuously improve

  • Build trust and relationships with your team and partners

  • Recognize your strengths and weaknesses and practice self-awareness

  • Exemplify Block Behaviors to create successful outcomes

  • Build strength in indirect people leadership and influence (matrixed peers and associates)

  • Demonstrate positive influence with peers and supervisors

Data:

  • Develop a knowledge of types of data available inside and outside of the organization

  • Share insights with direct leadership

  • Seek to understand history, trends, and key performance metrics for your product

  • Gain knowledge of tools and where and how to get data

  • Work with data teams to get the desired results

  • Ask questions and seek independent understanding of results

  • Work with direct leader to understand how data supports work prioritization based on client needs and business goals

  • Develop acumen for writing tracking and reporting requirements

Tactical thinking:

  • Understand how a feature impacts other teams, and communicating accordingly

  • Understand how to work with internal partners to see user stories achieved

  • Understand the steps to identifying impacted processes and people to see a feature from idea to implementation

  • Understand how to write and create clear user stories and acceptance criteria

  • Understand how to balance passion with responsibility to clients and the business and how that has an influence on feature prioritization

Design thinking:

  • Learn how to engage with design and content teams to share your vision and a high-level idea of an experience

  • Understand how a feature fits into the overall picture and spans across all channels from mobile to desktop

  • Identify moments where you can create delight

  • Understand how design thinking is a part of our team culture/process

Communication:

  • Understand the elements of a business story: identifying a problem, highlighting possible solutions, identifying risks and their mitigations, presenting a solution and asking for resources in a concise and coherent way via deck and talk track

  • Know when to use various communication channels, including emails, face-to-face conversations and formal presentations

  • Read the room and know your audience so you can adapt your style based on how the information will be best received by that group of people

  • Present complex information in an understandable way

Purpose

  • Be a part of H&R Block’s purpose to provide help and inspire confidence in our clients and communities everywhere.

What you’ll bring to the role…

  • Must have a clear understanding of the software development lifecycle

  • Knowledge of project management tools (Jira, Trello, ADO, AHA)

  • Strong time management skills

  • Ability to collect and seek out quantitative product data and translate into tangible projects and results

  • Ability to coordinate among stakeholders and teams while building successful relationships across the organization

Job ID:

336226BR

Corporate Job Categories:

Program/Project Management

Postal:

64105

Address:

One H&R Block Way

City:

Kansas City

State:

MO

About H&R Block... :

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

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