H&R Block Associate Business Analyst - IT (IT Strategy Org) in Kansas City, Missouri



Associate Business Analyst - IT (IT Strategy Org)

Job Description:

H&R Block, the world’s leader in tax preparation services, is looking for an Associate Business Analyst – IT to support the Principle Business Analyst with driving out requirements and user stories to support the build-out of the modernized tax platform being introduced within the IT Strategy organization. The Associate BA will be working as a member of the Scrum team and will also be responsible for technical and design level documentation that will be used to create acceptance criteria for the Dev and QA teams. This role will require collaboration across several product and IT teams.

This position is located at our corporate headquarters, in the premier downtown Power & Light District of Kansas City, where everything is either steps or a streetcar ride away. Our office offers an onsite fitness gym and coffee shop, an awesome company cafeteria, free parking, and frequent opportunities to get discounted or free tickets to a variety of entertainment venues and shows.

What you’ll do….

You’ll assist the Principle Business Analyst or users with definition and documentation of system requirements for Enterprise Systems. You’ll be responsible for assisting during requirements gathering and design sessions, reviewing design documentation with users and developers, assisting with the preparation of process and data models, prioritizing system functionality requirements, coordinating pilot and test activities, and designing screens and reports. This role is actively learning BA concepts by assisting the BA’s in all phases of their projects.

You’ll also assist with daily production support of assigned system(s) to ensure efficiency in system and production and assist Business Analysts with patches and fixes to current systems. Finally, you’ll create and run reports used by the business for decision making


  • Responsible for ensuring an efficient and smooth production environment for assigned system(s) by assisting with the daily production support.

  • Assist with the creation and execution of reports for users and/or clients from system(s) which aid in business decision making.

  • Work with field and internal users to understand needs and assist with development plans for meeting those needs.

  • Assist with activities during requirement definition, design, construction and testing phases of projects.

  • Assist with the development of project charters, scope documents, conceptual design documents, and project workplans/timelines.

  • Assist with the development of test plans and QA activities when requested.

  • Assist with the coordination of pilot and rollout planning, user enhancement requests and defect tracking.

  • Assist with the development and delivery of user training on system(s) functionality.

  • Create and deliver periodic status reports.

What you’ll bring to the role…

  • Bachelor’s degree with emphasis in Business Management, Systems Development, or related area or equivalent combination of education and work experience.

  • Knowledge of relational database concepts.

  • Exposure to client/server and/or web development.

  • Effective verbal, written and interpersonal communication skills.

  • Demonstrated decision making, analytical and problem-solving skills to include the ability to diagram a process and identify where the breakdowns are and the areas for improvement.

  • Effective time management and organizational skills with the ability to handle multiple priorities.

  • Experience using software applications such as Microsoft Project, PowerPoint, Word, Excel, and Visio.

  • Must have technical aptitude and be familiar with working on back-end product setups, change control, field maintenance, data mapping, vendor management and user security.

  • Experience with Disaster Recovery and Business Interruption planning is a plus.

  • Need to have analytical and problem-solving skills to include the ability to diagram a process and identify where the breakdowns are and the areas for improvement.

* Visa sponsorship is not available for this position

Job ID:


Corporate Job Categories:

Information Technology




One H&R Block Way


Kansas City