Citi Mortgage Shared Services Associate - Private Bank in Jersey City, New Jersey

  • Primary Location: United States,New Jersey,Jersey City

  • Education: Bachelor's Degree

  • Job Function: Private Client Product Mgmt

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18076354


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

Brief Description of the Organization

CBNA is the primary legal entity for Citi, providing products and services to consumers, financial institutions and corporate clients around the world.In the past, Citi has provided most of its internal reporting on a business by business basis.With the changes in the regulatory environment, strong legal entity reporting and governance has become essential.This team is responsible for ensuring that CBNA has the appropriate governance and control infrastructure to meet the demand for legal entity planning, execution, information management and the ever-evolving regulatory environment.

Description of the Position

This individual will be an essential member of the Private Bank Residential Real Estate Shared Services team which is tasked with ensuring the quality and efficiency of the processing of home loans and real estate financing for Private Bank Clients.

Specific duties include:

•Perform business critical quality reviews of mortgage loans against a predefined list of common and historical criteria to preemptively identify and address all gaps prior to issuance of said documentation to clients or closing agents

•Conduct pre and post-closing quality reviews of home equity and first mortgages and identify potential red flags or causes of concerns that may or may not be listed under established audit criteria

•Identifies non-conformance with established processing procedures and makes recommendations to address weaknesses or deficiencies

•Identifies and implements process improvements and automation opportunities to improve the efficiency and output of the Mortgage Shared Service & processing teams

•Proactively seeks training and guidance to obtain a deep understanding of the key processes in the Residential Real Estate business

•Maintains proficient knowledge of the Bank’s policies, guidelines, and state and federal regulations, including but not limited to HMDA, ECOA, CRA, Truth in Lending Act-Reg Z, RESPA-Reg B, CFPB and other related regulations.

•Works on projects of varying complexity, ensuring accuracy, internal consistency, uniformity, and compliance with regulatory commitments, internal processes and procedures and management expectations

•Performs additional job duties as required 


•Strong proactive mindset with an exceptional attention to detail. Quick Learner.

•Exceptional communication skills, both written and verbal. Ability to articulate complex scenarios in a narrative format and provide detailed reports based upon findings

•Good technical skills and the ability to learn new systems quickly

•Experience in mortgage loan processing or equivalent work experience within the mortgage industry preferred

•Ability to multi-task as well as work independently and as a team member

•Proficient PC skills (Microsoft Office), with the ability to learn new software and to summarize and present data in an effective manner. Ability to use the internet for research

•Ability to understand all aspects of loan programs and internal and external mortgage related guidelines and regulations

•Knowledge of Process Governance, process mapping as well as process and procedure documentation

•Strong desire to learn and grow and to be an expert in the business supported

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.