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Citi Mortgage Loan Coordinator - Private Bank in Jersey City, New Jersey

  • Primary Location: United States,New Jersey,Jersey City

  • Education: Bachelor's Degree

  • Job Function: Private Client Product Mgmt

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18076340


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at http://www.citigroup.com/citi/about/mission-and-value-proposition.html explains what we do and Citi Leadership Standards at http://www.citigroup.com/citi/about/leadership-standards.html explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

Brief Description of the Organization

CBNA is the primary legal entity for Citi, providing products and services to consumers, financial institutions and corporate clients around the world.In the past, Citi has provided most of its internal reporting on a business by business basis.With the changes in the regulatory environment, strong legal entity reporting and governance has become essential.This team is responsible for ensuring that CBNA has the appropriate governance and control infrastructure to meet the demand for legal entity planning, execution, information management and the ever-evolving regulatory environment.

Description of the Position

This individual will be an essential member of the Private Bank Residential Real Estate Operations team which is tasked with the end to end processing & closing of loans for Private Bank clients. The Loan Coordinator role encompasses the following sub-roles: Processor and Closer. Loan Coordinators are expected to become proficient in all aspects of these roles.

Specific responsibilities include:

•Driving & owning all activities of the loan processing from Underwriting approval through closing and funding

•Maintaining exceptional and frequent communications with Clients to ensure a seamless and first class client experience throughout the loan process

•Exceptional client focus and highly proactive mindset

•Ability to work under pressure and exceptional mindfulness of deadlines and due dates

•Exceptional judgment and the ability to escalate to management with a strong sense of urgency for all volatile client matters

•Timely preparation of mortgage documents

•Ability to obtain relevant information from clients, realtors, title companies, appraisers, bankers, accountants or anyone associated with the origination process in a timeline manner 


•Exceptional communication skills and high comfortability talking with important clients

•Strong proactive mindset with an exceptional attention to detail

•Proven track record of meeting tight deadlines and ability to act with urgency. Acts with ownership

•Experience in mortgage loan processing &/or closing and mortgage industry knowledge strongly preferred

•Ability to understand all aspects of the loan process and internal and external mortgage related guidelines, processes and regulations

•Ability to exercise strong judgment and to escalate all volatile client situations

•Ability to multi-task as well as work independently and as a team member

•Proficient PC skills (Microsoft Office), with the ability to learn new software and systems

•Knowledge of Process Governance, process mapping as well as process and procedure documentation

•Positive attitude and strong desire to learn and grow and to be an expert in the business supported

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.