MCPc, Inc. 2019-3746 in Jacksonville, Alabama
MCPc, headquartered in Cleveland, Ohio, is a privately-owned, multi-faceted endpoint management company that reaches customers throughout the United States. In 2019, our ambition is to extend our range to Great Britain and parts of Europe. Our global scope is enabled through strategic, international partnerships that reflect our own status as among the top one percent of companies of our kind in the world.
Unlike many businesses, MCPc resists defining the “size” of our optimal customer and instead focuses on the value a client places on securing its data and the devices information lives on. Being at the forefront of technology for over 50 years allowed us to foresee how the end-point would become an entry-point for cyber-attack on data and that every company, regardless of size, would be vulnerable.
That is why, even before “cyber” became a buzzword, we began building a “chain-of-custody” approach to protecting data and devices on a scalable model that serves small-to-midsize-to-enterprise-size organizations. Today, with the proliferation of cyber attacks, our approach sets us apart. We have become a recognized industry leader for helping organizations mitigate risk, manage compliance and, as a consequence, optimize the total cost of ownership of their technology.
To maintain our valued position, we not only invest in employee training and advanced facilities but also in talent development. We recognize the consequences that short- and long-term shortages in cyber defense experts mean to our business and to our customers. It is no different than a country that spots the barbarian at its gates but does nothing to support an army capable of defending them. For us, this investment, like our company, is also multi-faceted. It means investing in education, in youth, in job growth, in conferences, in sustainability, and in economic development on the whole.
MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.
The Desktop Support Technician will be responsible for overall customer satisfaction as it relates to their use of PC's, laptops, and other peripherals. This individual must be very customer focused and have the ability to resolve technical issues in a timely and professional manner. This role will require onsite support 3 days a week, 20 - 24hrs.
Provides level 1-2 customer support services for all computer, printer, and other peripheral devices.
Heavy workstation operating system experience
Deploys and administers antivirus software, security patches, and system updates.
Logs all activity in incident management tool
Configures and images PC systems and provides responsive delivery to customers.
Maintains detailed asset records for all PC hardware and software.
Provides equipment maintenance services, including repair and component replacement services for all platforms.
Comprehensive knowledge and expertise in MS Office products.
A solid understanding of LAN design, network protocols, client configuration, IP addressing, and remote connectivity.
Installing /uninstalling software
Configure and troubleshoot hardware and software including: desktops, laptops, handheld devices, and printers..
Performs other functions as assigned and actively participates in special projects as assigned.
Certifications in CompTIA A+, Microsoft, and/or Network +, preferred; with an Associate or Bachelor degree in the field of computer technology.
Previous Win10 deployment experience required
Minimum of 2-3 years equivalent work experience as a technician.
Must posses strong attention to detail.
Professional demeanor is a necessity.
Ability to follow strict protocols while maintaining an empathetic approach to in assisting the end user.
Strong documentation skills from issue to resolution.
Excellent communication skills both verbally and written are critical.
Experience supporting Microsoft Operating Systems in an Enterprise, Windows 7 experience preferred
Experience supporting Microsoft Office in an Enterprise, Office 2010 experience preferred
Experience with PC and MAC device support in an enterprise environment
Experience with Active Directory User and Computers
PC hardware and peripheral troubleshooting experience
PC application support and troubleshooting experience
Proven customer service and communication skills (phone, written and in person)
Ability to lift and transport up to 50 lbs. as needed
External Company Name: MCPC
External Company URL: www.mcpc.com
Job Type: Regular Full-Time