Citi Service Delivery and Readiness Manager for NA Digital Platforms in Irving, Texas
Primary Location: United States,Texas,Irving
Education: Bachelor's Degree
Job Function: Technology
Shift: Day Job
Employee Status: Regular
Travel Time: Yes, 10 % of the Time
Job ID: 18076392
Service Delivery and Readiness Manager for NA Digital platforms. This is a dynamic leadership role responsible for end to end Service Delivery objectives for the North America internet, mobile, and wallet application services. In addition to supporting day to day activities reactive relative to incident, problem, and change management this individual leads proactive initiatives to improve service performance ensuring risks in the production environments are mitigated with a special focus on operational readiness in an agile environment. This individual is responsible for participating in multiple cross-functional scrum teams in support of upcoming implementations with a focus on build-to-run, ensuring that required production deliverables are met and knowledge transfer occurs to team members in the production support organization. Responsible for producing documentation associated with upcoming implementations that may impact supported platforms in production. Ideal candidates will have a strong technical skillset but also a strong communication and leadership capability. Position will include off-hours support and on call responsibilities.
7-10 years of experience and an understanding of the IT environment to include applications, associated infrastructure (network, servers, Data Centers, etc.)
3-5 years of experience required in microservices , APIs and middleware development and support using cloud platforms- Pivotal Cloud foundry, Gemfire, API’s.
Knowledge of service management and service performance tools - including ticket, change, and incident management.
Successful experience managing service performance of production environments with a focus on meeting/exceeding established Service Level Objectives.
Experience in monitoring products like Splunk, Wily and App Dynamics is required
Middleware experience in Tibco, Solace messaging is preferred.
Strong analytical skills in support of production issue resolution and root cause identification. Strong organizational skills to manage a variety of work areas and cross team engagements.
Strong communication and presentation skills with the ability to communication complex topics to a diverse audience
Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.