Randstad Medical Collections - Call Center in Irving, Texas

Medical Collections - Call Center

job details:

  • location:Irving, TX

  • salary:$19 - $21 per hour

  • date posted:Wednesday, December 5, 2018

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_711146

job description

Medical Collections - Call Center

Randstad Non-Clinical Healthcare is seeking professional Medical Self-Pay Reps. If you're a highly-motivated, goal oriented, and overall well rounded hard worker, then this is the opportunity for you to advance your career upwards!

Looking for Medical Self-Pay representatives who are comfortable working in a call center environment, handling inbound/outbound calls, and making patient collections.

Please note this position has 2 shift options:

1st Shift: 8:30 AM - 5:00 PM

2nd Shift: 10:00 AM - 6:30 PM


  • Work with government and commercial payers and payer guidelines

  • Initiate contacts and negotiate appropriate resolution (internal and external).

  • Receive and resolve inquiries and correspondence from third parties and patients.

  • Submitting additional medical documentation and tracking account status by monitoring and analyzing assigned unresolved third party accounts.

Working hours: 8:00 AM - 6:30 PM


  • Handle a high volume of phone calls.

  • Commercial, Medicare, and Medicaid background

  • Outstanding listening, communication, problem-solving, and research skills

  • HIPAA knowledge


High School




  • Must have 1 year or more of medical claims resolution/follow-up OR Vocational school certification in Medical Insurance and Billing

  • High School Diploma/Ged

  • Medical claims resolutions experience

  • Working knowledge of handling the entire claim with multiple insurance carriers

  • Hands on insurance follow up experience on rejected and unpaid claims

  • Available to interview in-person between 4:30-6pm (this is when manager is available)

Please send a copy of your updated resume to be considered for this role. Please be sure that you meet the qualifications listed. Thank you!

Email: sam.duplantis@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.