Randstad Inbound Call Center in Irving, Texas

Inbound Call Center

job details:

  • location:Irving, TX

  • salary:$13 per hour

  • date posted:Thursday, December 6, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • reference:S_711601

job description

Inbound Call Center

Our client, located in Irving, TX is seeking 5 Customer Service Representatives to join their team!!

The successful candidates will be taking calls in an inbound call center environment to help people redeem awards from a Customer Loyalty Rewards plan.- These opportunities are temp to hire positions.

Schedule can vary, the call center is open 7 days per week, between the hours of 8am - 8pm.

Pay: $13 per hour

Responsibilities:

-- Learn specific client loyalty program guidelines

-- Answer all incoming inquiries directed to you in various media channels (phone, email, chat)

-- Approach each day with a positive, professional, customer-centric, and team-oriented attitude

-- Act with integrity at all times

-- Communicate in a clear, concise, and helpful manner both verbally and in writing

-- Take ownership of customer inquiries and guide them through to final resolution

-- De-escalate the majority of customer inquiries through effective communication and problem-solving skills

-- Efficiently use all internal systems and resources

-- Work independently without the heavy need to rely upon your team or supervisor

-- Adhere to schedules and company policies and procedures

-- Escalate any issues or concerns that are unable to be resolved through normal efforts

Working hours: 8:00 AM - 8:00 PM

Skills:

-- Basic computer knowledge with demonstrated proficiency with Microsoft Excel and Word

-- Customer service attitude

-- Professional on the phone and with coworkers

-- Comfortable with a long term part time role

-- Ability to be flexible regarding changes in work processes and environment

-- Ability to multitask and meet deadlines (service level agreement responsiveness)

Education:

High School

Experience:

Entry Level

Qualifications:

Candidates must be willing to submit to background and drug screenings.

Please apply online for immediate consideration or send your resume to jane.choe@randstadusa.com - Thank you!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.