Randstad Inbound Call Center in Irving, Texas
Inbound Call Center
salary:$13 per hour
date posted:Thursday, December 6, 2018
job type:Temp to Perm
Inbound Call Center
Our client, located in Irving, TX is seeking 5 Customer Service Representatives to join their team!!
The successful candidates will be taking calls in an inbound call center environment to help people redeem awards from a Customer Loyalty Rewards plan.- These opportunities are temp to hire positions.
Schedule can vary, the call center is open 7 days per week, between the hours of 8am - 8pm.
Pay: $13 per hour
-- Learn specific client loyalty program guidelines
-- Answer all incoming inquiries directed to you in various media channels (phone, email, chat)
-- Approach each day with a positive, professional, customer-centric, and team-oriented attitude
-- Act with integrity at all times
-- Communicate in a clear, concise, and helpful manner both verbally and in writing
-- Take ownership of customer inquiries and guide them through to final resolution
-- De-escalate the majority of customer inquiries through effective communication and problem-solving skills
-- Efficiently use all internal systems and resources
-- Work independently without the heavy need to rely upon your team or supervisor
-- Adhere to schedules and company policies and procedures
-- Escalate any issues or concerns that are unable to be resolved through normal efforts
Working hours: 8:00 AM - 8:00 PM
-- Basic computer knowledge with demonstrated proficiency with Microsoft Excel and Word
-- Customer service attitude
-- Professional on the phone and with coworkers
-- Comfortable with a long term part time role
-- Ability to be flexible regarding changes in work processes and environment
-- Ability to multitask and meet deadlines (service level agreement responsiveness)
Candidates must be willing to submit to background and drug screenings.
Please apply online for immediate consideration or send your resume to email@example.com - Thank you!
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