7-Eleven HRSC Coordinator in Irving, Texas
▶Who we are
Imagine working in a place wherecontinuous improvementandinnovationis celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.
As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee®and Big Bite®. “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 67,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.
But there’s a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.
At 7-Eleven theentrepreneurial spiritis in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs tobetter serve the needs of our customers.
Today we areredefining convenience and the customer experiencein big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you tocome make history with us.
At 7-Eleven we are guided by ourLeadership Principles.
Be Customer Obsessed
Be Courageous with Your Point of View
Challenge the Status Quo
Act Like an Entrepreneur
Have an “It Can Be Done” Attitude
Do the Right Thing
Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.
Follow all standard processes per the HRSC Process Guidelines when:
Responsible for handling employee / personnel records in Oracle and responding to all cases submitted to the HR Service Center, including processing and performing duties associated with customer-submitted I-9 records.
Prioritizing workload to ensure all transactions are satisfactorily completed within Service Level Agreements (SLA) as provided by management while always providing excellent customer service.
Reviewing and processing all employee changes, typically submitted from a PAN form, which requires updates to the personnel records in Oracle. Such employee changes may include: name changes, address changes, merit increases, transfers, lateral moves, title changes, promotions, demotions, separations, other employee status changes, etc.
Reviewing all documentation received and verify proper approvals are obtained (in accordance with SOX). Direct contact with the submitter and/or employee may be necessary to obtain information or correct any inaccurate.
Keying information into Oracle and other systems as part of processing submissions.
Managing and maintaining processing and workload within SLAs as provided by management.
Reviewing and processing all cases which require research and response within the Company’s case management system. Case subject matters include: general questions about employee files, policy, procedure, final pay requests, forms needed, etc.
Employee changes requiring processing in Oracle include items such as: name changes, address changes, merit increases, transfers, lateral moves, title changes, promotions, demotions, separations, etc., documentation requests (typically for research, audit, internal and external legal counsel, etc.).
Creating and routing cases to the proper team who can provide resolution if unable to resolve as assigned. Managing and maintaining all cases within SLAs as provided by management.
Required to work as a team to provide backup for other team members to meet payroll deadlines, acquisition onboarding, vacation schedules or times when an abundance of paperwork / cases come in that require added support. Also required to work closely with payroll to ensure payroll issues / processing occurs timely (off cycle changes, retro pay, etc.).
Filing and electronic indexing of all documentation in the Company’s repository as related to employees. Documentation could be other information used to process employee changes or cases where information could not be included in the system of record (new hire documentation, email approvals or additional research, etc.). Other documentation to be indexed includes performance appraisals, Employee Performance Notices, etc.
Effectively communicate (verbal and written) with team members, Store Managers, Field Consultants, Market Managers, HR Business Partners and various levels of employees who contact the HR Service Center by calling the HR Onboarding Number
Education: High School/GED Experience: 1, HR, and HR Processing .
Excellent communication skills, both verbal and written.
Excellent customer service skills and understanding how to respond with empathy and urgency is critical. Ability to work independently with little direction, handle confidential information and proven ability to work with all levels of the organization.
Must be able to organize, prioritize and meet deadlines. Intermediate skills in Microsoft office, particularly Excel and Office 365 are required.
Experience using Oracle and managing I-9 records and/or using E-Verify and Oracle experience highly preferred.
Kneeling not needed, stooping not needed, walking not needed, standing not required, bending not required, Repetitive Motion not
needed, Floor to Waist Requirements:, Waist to Shoulder Requirements:, Overhead Lifting not needed, Carrying items 20 feet not