BT Change and Engagement Lead - Finance Transformation Programme in Ireland, United Kingdom

Change and Engagement Lead

Location: London or Bristol

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

The Making Finance Brilliant programme is a key enabler in the transformation of our finance operating model as part of the One BT strategy. Our Finance ambition is to create, enhance & protect financial value for BT’s shareholders by driving value, productivity & trust. This role owns and drives business readiness, business adoption and benefits plan for one of 3 process towers – Plan to Perform, Source to Pay, Lead to Cash, across all units in BT as part of this radical transformation programme. The complex and multifaceted nature of this operating model change with many stakeholders requires intuitive and embedded change and stakeholder management with quantified, trackable business adoption intervention plans for the respective process area.

What you'll be doing

  • Lead and develop the Change & engagement plan for the end to end business process, ensuring the business readiness and act as the conscience of our programme, so that we land change that ‘sticks’ and deliver with certainty.

  • Responsibility for building and maintaining strong senior manager level relationships both internally and externally as applicable.

  • Directly influences leadership team thinking from a change management and team engagement perspective

  • Drives best practice and provides insight on change management methodology.

  • Understanding of how people go through a change and the change process

  • Understands impact of other projects within the Making Finance Brilliant as well as other change programmes and call out risks/issues

  • Converting complex finance and procurement systems / processes into easily digestible collateral for decision making and engagement purposes

We'll also need to see these on your CV

  • Experience in leading change and business adoption projects

  • Excellent stakeholder engagement skills and interpersonal skills. Comfortable dealing with challenge and conflict using influencing and empathy skills to resolve conflicts.

  • Ability to build and manage relationships at all levels and across varying functions of the organization

  • Experience of working in a Finance organisation, with knowledge/understanding of the Tower process activities and associated interdependencies

  • Flexible and adaptable; able to work in ambiguous situations

Why choose us?

Corporate Functions help deliver our strategy and plans for growth. We shape and steer the direction of the business by managing our people, finances, shared services and buildings. We also oversee our legal, regulatory and compliance obligations too.

We offer a strong benefits package, including free broadband, TV and Sport for all employees, an on target bonus scheme, discounted share schemes, a pension scheme and much more.

This is an exciting time to become part of BT! If you feel that your skillset matches the above, please apply ASAP.


We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

Job: Finance

Title: Change and Engagement Lead - Finance Transformation Programme

Location: GBR %26 Ireland

Requisition ID: 108588

Other Locations: UK %26 Ireland-United Kingdom-London-London, UK %26 Ireland-United Kingdom-Avon-Bristol