Liberty Mutual Bodily Injury Claims Adjuster in Indianapolis, Indiana

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Are you looking for a position that allows you to do meaningful and innovative work in a culture of continuous improvement? Do you want a career with endless opportunities for growth?

Join Liberty Mutual Insurance, a Fortune 100 Company, and hone your skills alongside a diverse, collaborative team dedicated to helping others and providing best-in-class customer service!

This position is located in Indianapolis, IN.

A career with Liberty Mutual provides a home for your talent, and an open road for your ambition. We will provide you with a wide variety of work to enhance your skills and advance your career. We will stand together to preserve and protect what people earn, build, own and cherish.

As a member of the Bodily Injury Team, you will play a vital role using your investigative and negotiation skills to evaluate coverage and resolve a variety of lower exposure claims in a fast paced, detail-oriented, team environment. Every day is a new exciting challenge, as our Bodily Injury Adjusters use industry leading products and services to help our customers through the claims process.


  • Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.

  • Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.

  • Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports.

  • Ensures adequacy of reserves.

  • Accountable for security of financial processing of claims, as well as security information contained in claims files.

  • Makes effective use of loss management techniques. Negotiates settlements with attorneys, claimants, and/or co-defendants. Arranges for expert inspections involving third party or potential fraud actions as needed.

  • Updates files and provides comprehensive reports as required


  • Strong written and oral communications skills required.

  • Good interpersonal, analytical, investigative, and negotiation skills required.

  • Customer service experience preferred.

  • Basic knowledge of legal liability, general insurance policy coverage and State Tort Law.

  • The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 6-12 months of directly related experience.

  • Ability to obtain proper licensing as required.


We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit:


At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Job: *Claims

Title: Bodily Injury Claims Adjuster

Location: IN-Indianapolis

Requisition ID: 101065