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House of Blues Assistant Manager - General in Indianapolis, Indiana

Job Summary:

The Role:

Full responsibility for all aspects of assisting with venue business operations.

Responsibilities:

Essential Functions:

I. Recruitment, Training and Development of Operations Department Heads/

Managers and Management Responsibilities

• Actively participates in the recruitment strategy and efforts for management and Team M ember positions.

• Develops direct reports by communicating performance expectations and preparing/conducting timely performance appraisals.

• Ensures Discipline/Termination procedures follow all HOBE guidelines

• Provides conflict resolutions in a positive, effective manner

• Ensures compliance with HOBE Workplace Standards to maintain a working environment that is free of discrimination and harassment

• Facilitates proper communication and organization in the venue, as well as to and from the Home Office

• Provides overall leadership and support for all music hall, retail and box office, and VIP room (where appropriate) staff and management by creating the appropriate culture and character of the venue through his/her own personal and professional conduct

• Manages physical facility to ensure proper maintenance and repair

• Maintains positive talent relations by developing a solid understanding of the music industry, to ensure that artists and industry representatives have positive experiences in the venue

• Ensures that all events, rentals , special events are executed properly, to the both guest and clients satisfaction

• Complete knowledge of food and beverage operations encompassing high volume catering, alcohol service, and restaurant and high end dining

• Extensive knowledge in purchasing of all types of beverages and inventory management and cost and controls of beverages

• Responsible for active management of outside vendors including concessionaire, security, law enforcement and medical vendors.

• Complete knowledge of contractual agreements with vendors with in Venue.

• Complete knowledge of building lease and requirement within said lease.

• Complete knowledge of A.B.C. and C.U.P. and municipal requirements for venue.

II. Ensures Optimal Guest Experience

• Creates and maintains community and partner relations that will further the interests of the company and venue

• Fosters positive guest relations/guest experiences in a manner that portrays an energetic, sympathetic image of the venue

• Maintain all HOBE Standards, guidelines, policies and procedures as outlined in the Team Member Handbook and training materials

III. Enhancing Revenue/Controlling Costs

• Participates in preparing annual budgets, in conjunction with GM and Home Office

• Participates in developing long and short term plans for revenue growth and cost control measures

• Ensure systems are in place for all cost controls/inventories and compliance to all laws and lease and contractual requirements

• Ensure that all cost centers including but not limited to controllable expenses, labor and vendor agreements are overseen and within budgetary guidelines

Qualifications:

Minimum Requirements:

  • Bachelor’s degree in business or related field

  • Minimum 5 years experience in a senior leadership position; hospitality, music or related business preferred

  • Must have extensive background in operations, food and beverage management, labor management and vendor management.

Preferred:

  • Advanced business degree

  • Live music experience

Competencies and Skills Required:

Competency Title

Skills

Analysis and Decision Making

Advanced MS Office Skills

Building Trust

Advanced managerial finance

Interpersonal Skills

Point of Sale System

Planning and Organization

MIDAS System

Communication

Labor management system

Customer Focus

Advanced food knowledge

Building a Successful Team

Liquor / wine knowledge

Information Monitoring

Food sanitation procedures

Team Member Management & Development

Basic employment law knowledge

Gaining Commitment

Employee theft detection

Building Partnerships

Basic construction and repair

Hiring/interviewing techniques

If the above description sounds like you and fits your background, apply online at www.livenationentertainment.com/careers to join the Live Nation Entertainment team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITYLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

About Us

Recognized two years in a row by Great Place to Work®, Live Nation Entertainment is the global leader in live entertainment and ticketing. From ground-breaking software to support our world-class platform Ticketmaster, to our mix of legendary venues and restaurants in House of Blues, to our unparalleled roster of artists supported by diverse professionals in all facets of corporate operations, we offer a world of opportunity and an array of careers across every discipline.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our full-time, global workforce of more than 21,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents (plus a baby bonus to help with expenses), and tuition reimbursement to fuel your ongoing professional development and career growth. Plus, working for the world's largest live event and ticketing company means you'll have access to concerts, festivals, sports games, and other live events through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

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