Fairview Health Services Patient Registrar in Hugo, Minnesota


Verifies, pre-registers and schedules patients with accuracy and efficiency. Verifies insurance and demographic information. Reviews and maintains patient accounts, secures financial arrangements on self-pay balances prior to and during patient appointments.

Responsibilities/Job Description

  • Answers all incoming phone calls in a timely manner and directs to the appropriate team or individual

  • Schedules appointments for patients with specified clinican according to scheduling guidelines, patients' needs, and availability of clinician

  • Pre-registers and verifies insurance and demographic information with the patient according to established guidelines

  • Informs patients of insurance coverage and co-pays or self-pay policy and documents in patient account for front desk staff

  • Monitors patient balances on patient accounts and informs patients of outstanding balances to ensure appropriate financial arrangements

  • Researches and facilitates patients' questions and concerns according to established guidelines and procedures

  • Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards

  • Actively participates in creating and implementing improvements

  • Performs other responsibilities as needed/assigned


Required Qualifications:

  • High school graduate or equivalent

  • 1 to 3 years experience required

  • Prior medical business office or insurance company experience required, preferably in a customer service position

Preferred Qualifications:

  • Completion of medical terminology course or equivalent experience and education preferred

  • Prior experience working with third party payer regulations preferred

  • Knowledge of insurance and third party payors preferred

Other Required Skills:

  • Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task

  • Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc)

  • Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection.Ability to interact effectively, listen actively and develop positive working relationships with diverse customers and staff honoring different world views

  • Office Skills:Knowledge and application of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology

  • Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgement to generate and evaluate alternatives, and to make recommendations

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2018-27663

Profession Clinical/Direct Patient Care (non-nursing/allied Health)

Speciality Clinical Support Staff

Location HealthEast Clinic-Hugo

Shift day

Hours per 2 weeks 80

Department Hugo Clinic