Suburban Inns Server-Big E's Sports Grill in Hudsonville, Michigan

uBenefits Include:/uEarned Time Off for ALL Team Members Insurance (health, vision, dental, life) for full time Team Members Paid FMLA for those who qualify Paid holidays Hotel discounts Flexible hours (dependent on position) Employee incentive programs 401k uPosition Summary:/uResponsible for providing food and beverage service to all guests, while following local health department standards, Suburban Inns’ Core Values, as well as going above and beyond to ensure that guests are 100% satisfied. uEssential Functions:/uulliReport to work in professionally appropriate attire, presented neat and clean/liliGreet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued/liliAnticipate and meet the needs and expectations of our guests, then go one step further/liliCheck section assignment/liliInspect section prior to lunch/dinner rush (wipe tables, clean window sills, clean table bases, wipe chairs, clean and fill salt pepper shakers, clean floor)/liliRoll lunch/dinner silverware (knife, fork)/liliTake room service orders and deliver them to guests/liliObtain orders from guests ensuring accuracy/liliEnsure all guests have proper ID, are over 21 years of age, and that drinks are not served to intoxicated patrons/liliVerify accuracy of the bill, and present to the guest/liliHandle all cash and credit card charges as prescribed by standard operating procedures/liliAdvise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions/liliComplete assigned shift duties/liliPre-bus tables/liliRun food and help others when able/liliProvide pool service to guests in pool area/liliComplete closing shift work/liliExhibit regular and recurrent attendance records/liliOther duties as requested by management/li/ul uPosition Requirements:/uMinimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. Good communication skillsFormal Education and Job-Related Experience: TIPS Certification uExternal and Internal Personal Contact:/uCommunications: uDaily/u- Verbal WrittenuWeekly/u- Participation in meetingsTeamwork and Collaboration: This job is part of a formal work team within the department uWorking Conditions and Physical Effort:/uStress Load: Regular exposure to stressesWorkload Fluctuation: The workload required to perform this job requires ability to adapt to changeManual Skills: Some portions (10 – 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operationsPhysical Ef