RELX Group Account Manager Customer Experience in Horsham, Pennsylvania

Account Manager Customer Experience

Category:

Location: Horsham, Pennsylvania, United States

You deserve an opportunity to advance your career with an organization ranked year over year as a “Top Workplace” by Philly.com. You deserve to work with a team that sets the standard for technology advancements in the Life Sciences industry.

Reed Tech is looking for an Account Manager, Customer Experience with the energy and commitment to help clients make the best use of Reed Tech Life Science services. This professional will be the key contact for some of the most prestigious medical device companies in the Life Scienceindustry. As theAccount Manager, Customer Experience you will become a trusted partner to our customers by developing a high level of subject matter expertise that will help solve key business problems and meet client needs.

The ideal candidate brings a proven record of success in a Life Sciences organization where they have driven customer adoption of technology solutions, had responsibility for revenue retention and have demonstrated an ability to drive and uncover opportunities for growth in assigned accounts.

Accountabilities:

  • Develop and create flexible account plans that ensure high customer satisfaction

  • Successfully manage the revenue expectations of a large territory of defined existing customer account

  • Create professional communications to clients to initiate contact, gain agreement to next steps in process, gain access to decision makers, quote costs and present solution options, conduct product demonstrations and respond to client needs and requests

  • Create instructor materials and user documentation and perform monthly public training webinars and in-depth one on one and small group training sessions via the web.

  • Navigate the client organization to identify and understand solutions/product requirements and coordinate and marshal various teams and representatives across the Reed Tech organization

  • Accurately and consistently report progress of territory plan toward meeting revenue quota goals to Sales management

  • Utilize and drive adoption on all required processes, tools, systems, sales metrics and reporting tools

  • Approximately 15% overnight travel to client meetings, sales meetings, training programs and trade shows

Qualifications:

  • Ability to work in a high energy, fast-paced environment

  • Bachelor's degree or equivalent experience; business or marketing major preferred

  • 2 or more years in a professional environment, preferably with direct sales experience

  • Demonstrated drive to successfully sell and win business

  • Strong verbal and written communication skills.

  • Strong detail orientation with the ability to follow defined processes

  • Strong time management skills

  • Ability to build relationships with others to establish a network of individuals who can provide information, help or access to others

  • Ability to use Microsoft Office applications (including Word, Excel, PowerPoint and Outlook.)

  • Experience with CRM systems is a plus

Reed Tech is a provider of best-in-class information-based solutions and services to meet the broad needs of the global IP market as well as key regulatory needs of the Life Sciences industry. Our customers include the U.S. Patent and Trademark Office, IP driven companies, law firms, and a wide range of pharmaceutical and medical device manufacturers. The corporate culture is driven by a commitment to excellence, innovation and a strong dedication to its customers, employees and community. Reed Tech is a LexisNexis company. LexisNexis Legal & Professional is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. Part of Reed Elsevier, LexisNexis Legal & Professional serves customers in more than 100 countries with 10,000 employees worldwide.

LexisNexis, a division of Reed Elsevier, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact HR-Careers@lexisnexis.com