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Latitude, Inc. Customer Service in Homestead, Florida

As a member of our Test Services team, you will consult with customers about their testing needs and respond to technical questions while delivering a high level of customer satisfaction. This is an excellent opportunity to join our company, to grow with us and share in our success.JOB SUMMARY

  • Respond to customer requests

  • Produce cost estimates for testing programs

  • Explain the processes of material degradation to customers

DUTIES AND RESPONSIBILITIES

  • Write cost estimates for natural and accelerated weathering tests

  • Follow up on cost estimates requested but not received

  • Customer education and test program setup

  • Assist with other sales contacts as necessary

  • Enter miscellaneous events into client contact database

  • Other tasks as necessary or required

SKILLS AND EDUCATIONAL REQUIREMENTS

  • Scientific background or affinity is required

  • Minimum Associate?s degree in a science or technology field

  • Previous experience in a Customer Service position is preferred

  • Have a good working knowledge of MS Word and Excel

  • Skill in digital and verbal communication is a must

  • Must be detailed and excellent at documentation

  • Fluency in written and spoken English required

  • Additional fluency in Mandarin Chinese or German preferred, but not required

INTER-RELATIONSHIPS

  • Work with the Technical Services Coordinator to coordinate sales follow up efforts

  • Ability to interact with customers over the telephone or through written e-mails

  • Coordinate with lab managers to determine test and report information

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