NASCO Business Systems Manager II in Home Office/ Remote, United States

The Business System Manager II is accountable for delivery of highly complex technical solutions in support of NASCO wide (or Plan Enterprise) implementation of product capabilities related to data management and or claim processing subsystems. Responsible for oversight of the development of use cases, detailed business requirements, technical design solution alternatives. Oversight for unit test and deployment of selected product/enhancement designs for NASCO and customers. Collaborates with NASCO and/or Plan project managers to establish plans and schedules for assigned deliverables. Understands, documents, and reports on the forecast and capacity needs across product(s) or work efforts. Liaison with NASCO architects to identify and implement system and data standards and policies. Applies methods of continuous process improvements in problem solving. Responsible for ensuring the quality of deliverables produced by members in the team, which could include phase reviews and approvals. May establish and maintain strategic relationships with governance organizations. Provides coaching to lesser experienced team members. May partner with Team Leads and Management on team strategic activities (i.e. internal quality review board, onboarding, proposals, etc.).

  • Ensure quality of project deliverables/artifacts by conducting phase reviews and providing approval

  • Provide input and approval for project requirements, testing efforts, and production-readiness

  • Partner with other NASCO departments to ensure that team aligns with organizational objectives

  • Assist analysts with issue resolution throughout the project life cycle

  • Assess impacts to customers business due to changes

  • Develops or facilitates the development of high-level and detailed business requirements for complex efforts

  • Assess technical design from vendor for traceability to business requirements

  • Assess technical designs from vendor for thoroughness, impacts to system including performance and capacity

  • Assess impacts to system, including infrastructure, due to changes

  • Collaborate as needed with project managers to establish project timelines, particularly for high visible and sensitive projects

  • Lead efforts to implement process improvements internally and sometimes externally with Plans

  • May develop proposals for management team or Plan as needed

  • Build relationships with internal and external customers and peers

  • Participate in project meetings as needed, which may include meetings with customers and/or management

  • Communicate to management opportunities for improving NASCO and customer performance

  • Provide coaching and mentoring for less experienced analysts

  • May assist in conducting interviews for new team positions and contract positions and participate in hiring decisions

  • Participates in the on boarding on new resources to the team

    Required Experience and Skills:

  • 10+ years experience as Business Systems Manager or related technical position

  • Previous experience participating in large software development or implementation projects

  • Previous experience in developing and implementing software testing strategies

  • Previous experience working with customers and end users

  • Previous experience in working with software vendors or in implementing vendor custom developed applications

  • Proficient in Excel, Word, Outlook, Powerpoint software tools

  • Excellent written and oral communication skills

  • Ability to develop good, effective working relationships with customers through minimal contact

  • Exceptional attention to detail

  • Strong sense of urgency

Training and Education:

  • Bachelor's degree in business or technology or work equivalent

  • CBAP or CAPM certification required within 18 months from date of hire

NASCO is a Minority/Female/Disability/Vet/Affirmative Action Employer.

Travel Requirements: 0-20%

External Company Name: National Account Service Company, LLC

External Company URL: