House of Blues Marketing Measurement, Product Manager in Hollywood, California
Who we are.We’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just a ticketing and technology platform, we’re the dedicated team members who work to enrich lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Why you should work with us.Our biggest investment is in our people. We intentionally strive to cultivate, create and celebrate a culture of belonging where our employees feel respected and empowered. That is why we're committed to increasing the diversity of our workforce by fostering a truly inclusive community.
We offer comprehensive health benefits, 401k matching and student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.
See what it’s like working at Ticketmaster.
Ticketmaster is dedicated to building a world class marketing organization powered by world class marketing technology. Our mission is to connect the right fans with the right events at the right time. We aim to do this at scale for hundreds of millions of fans across hundreds of thousands of events with billions of tickets to sell.
As the world of online marketing continues to evolve, so do the technologies and the data required to measure the effectiveness of marketing. In order for Ticketmaster to maintain a world class marketing organization, it is important to ensure we are measuring the value and effectiveness of our various efforts to get our message in front of fans. In this role you will be responsible for defining a best-in-class measurement platform that will help drive strategic decision-making by providing meaningful business insights from data. You will standardize Ticketmaster’s measurement practices across our various marketing channels, while introducing new, omni-channel attribution solutions to help focus our resources appropriately.
What the job is:
Collaborate with cross-departmental teams (Product, Media, SEO, Ad Ops, Marketing, and Technology) to develop a cohesive and comprehensive understanding of the key drivers of the business and use that knowledge to shape and drive the data roadmap.
Work cross functionally to author product requirements, user stories, specifications, workflow diagrams
Plan/manage product roll-out and assist with the day-to-day operational support post roll-out.
Work closely with data scientists, engineers, analysts, third-party partners and internal QA teams in multiple geographic locations to ensure quality, accessibility, and consistency of data.
Provide thought leadership in digital marketing & analytics, attribution, measurement, reporting and data sources
Take an active role in the data collection processes to identify and solve inefficiencies
Be the subject matter expert for digital marketing attribution analytics, data, methodologies and insights
Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional projects and team support as needed.
What a qualified candidate should possess:
5+ years product management experience
3+ years experience working with measurement and reporting solutions and with large data sets
Familiarity with marketing channels (email, push, programmatic, paid search, paid social)
Proficient in requirements definition, authoring epics, user stories and acceptance criteria within the Agile/Scrum methodology.
Prior experience in eCommerce a plus.
Understanding of the ticketing and/or live event industry a plus.
Management and Communication:
Excellent communication skills, including executive level communication and presentation.
Capable of managing multiple projects simultaneously, and handle shifting priorities.
Team-oriented, collaborative worker while still being able to work independently
Detail oriented and meticulous about quality
Creative, collaborative thinker with an ability to learn new things, assess problems and identify proactive solutions quickly.
Ability to maintain a broad and big-picture view, and weigh varied/multiple factors when making product decisions.
Proficient with SQL
Proficient with cloud services for large datasets such as AWS Athena or Google Big Query a plus
- Bachelor’s degree, MBA or CS Degree is a plus but not required.
Equal Employment OpportunityTicketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.
Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.