House of Blues Engineer III, QA Automation in Hollywood, California
Who we are.
We’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Why you should work with us.
Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.
See what it’s like working at Ticketmaster.
Ticketmaster is searching for highly skilled, curious and motivated Automation QA engineers to reinvent the fan experience. Our goal is to inspire fans to attend their favorite events by removing friction at every corner of the discovery and purchase process.
Imagine millions of fans discovering events and selecting the best ticket options from an interactive seat map. As a member of the Checkout team, you'll help convert intent to purchase in a secure, efficient and consistent manner.
Behind the scenes, we use the AWS serverless stack with lambdas and step functions to orchestrate purchase steps including delivery, ticket insurance, fraud, ticket insurance, and payment. Our React-based front-end abstracts away the complexities and keep fan excitement levels high. Your work will directly affect products used by millions every day and will have a material impact on our business.
Build and maintain CI/CD pipelines, tools, and automation to enable frequent high-quality releases
Automate processes, where possible, to ensure reliability and repeatability
Actively drive performance optimizations and process improvements to ensure efficient delivery of high-quality code to production
Design and deliver risk-based test plans for new features and functionality, choosing the right method of testing for each situation or phase (scenario, exploratory, automated, etc.)
Pair with software engineers to identify and prevent gaps with automation/regression coverage and even build frameworks
Be a strong quality advocate, collaborating closely with software engineers to release life-changing products
Desired Skills and Experience:
Have 4+ years of professional experience with both manual and automated testing
Strong AWS, Terraform, CI/CD pipelines (Gitlab a plus)
Integration tests; Cucumber and Java
Programming experience, Java and/or Python a bonus
Ability to up-skill and technically train other QA members
Be results-driven, highly motivated, and have experience in distributed, scalable systems.
Quick learner - we face exciting new challenges every day and are constantly evolving with emerging technology.
Experience in identifying and debugging performance bottlenecks – nice to have
Equal Employment Opportunity
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.