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ProSphere Tek System Administrator in Hines, Illinois


ProSphere is seeking a System/Exchange Administrator with experience in operations and maintenance of systems and or networks. This position will be part of a team supporting an Enterprise Messaging and Collaboration Services (EMCS) infrastructure that provides National-level e-mail and collaboration services for approximately 300,000 Veterans Administration customers located across all 50 States and Puerto Rico. The messaging infrastructure is based on the Windows Server platform with Active Directory, Exchange 2013, O365 and Blackberry Work Enterprise Servers.

We are looking for someone who will provide quality support to our clients by providing the insight, expertise and dedication to ensure mission success. We are considering individuals who possess technical skills, proactive approach and a positive attitude.

This is an off-shift, full-time position located in Hines, IL. Second shift duty hours are 3:00 PM to 11:30 PM and Third shift duty hours are 11:00 PM to 7:30 AM . Rotating weekend and holiday work will be required.

Veterans are encouraged to apply.


  • Provide Tier III/IV support of the VA EMCS environment

  • Answer incoming priority calls from the VA Enterprise Service Desk (VA-ESD), triage and resolve issues

  • Resolve National EMCS Tier III/IV tickets

  • Apply multidisciplinary system and Exchange administrator skills to resolve enterprise-wide problems

  • Maintain network performance by installing new software and performing upgrades and maintenance

  • Activate and synchronize mobile devices with Exchange Servers

  • Monitor and report on complete EMCS infrastructure

  • Monitor and resolve server and system alerts from Microsoft System Center Operation Manager (SCOM), investigate and take appropriate action to resolve any issues and communicate findings/resolution to CIS Team

  • Reboot servers, clean up disk space, bring services on-line, and manage cluster resources.

  • Apply security/system patches and updates manually and through SCOM

  • Responsible for all assigned trouble tickets from creation to resolution

  • Troubleshoot issues ranging from basic issues to email related issues for Executive level users


  • Bachelor's Degree in Computer Science, Electronics Engineering, or other engineering or technical discipline is preferred; 8 years of additional relevant experience may be substituted for education

  • 5-8 years of experience as a System Administrator or similar role

  • Experience providing IT support to multiple work sites

  • Working proficiency in:

  • Windows Admin Tools – ADUC, Cluster Admin, ADSI Edit

  • Microsoft Exchange Online, Active Directory and Group Policy

  • Exchange Management Console and Exchange Admin Center

  • Microsoft Office 365 environment

  • Blackberry UEM

  • Microsoft Communication Services (Lync/Skype)

  • MS Office Tools- Word, Excel, PowerPoint, Visio

  • Self-motivated with ability to prioritize, meet deadlines and manage changing priorities

  • Strong oral and written communication skills (English)

  • Ability to convey technical concepts in a clear and concise manner

  • ITIL Foundation certification a plus

  • Ability to work overtime required on occasion

  • Remote and on-call responsibilities may be required

Physical Demands

  • Typical office environment. Ability to sit and stand for extended periods of time

  • Ability to lift 5-20 lbs.ProSphere offers full-time employees a comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.It is ProSphere’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.

Job ID 2019-2538