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National Express Charter Manager in Hermitage, Tennessee



Express LLC (NELLC) is the North American subsidiary of National Express Group,

PLC, one of the premier transportation firms in the United Kingdom. We operate

across 34 states and three provinces. All organizations share a strong commitment

to provide the highest level of transportation safety, quality transportation,

outstanding customer service and positive employee relations. National Express

School (NEXS) operates more than 22,500 school buses, serves more than 550

school districts in 31 states and three provinces, and transports more than 1.3

million students on a daily basis. National Express Transit (NEXT) operations

transport more than 22 million passengers annually with more than 2,800

vehicles. National Express Shuttle (WeDriveU) serves more than nine million

corporate and university passengers annually. NELLC’s corporate headquarters,

located in Lisle, Illinois, houses the administrative and corporate support

functions for the organization. Our 290 local customer service centers (CSCs)

are supported by regional operations teams located throughout North America.

Learn more at nellc.com.


  • Grow NECs charter business in atargeted area through direct sales to large target customers (eventcoordinators, sports arenas, etc.)

  • Work with the Charter Coordinatorsin the area to ensure successfully delivery of service and customersatisfaction

  • Builds and manages positive workingrelationships with a variety of internal and external stakeholders tocollaborate on new charter business proposals and issue resolution

  • Identify and create a pool ofpotential sales opportunities and clients, collecting and analyzing competitiveintelligence within specific communities

  • Manage the development ofinitiatives to enhance operational and revenue growth by exploring potentialadjacent markets

  • Manage and lead the development ofresponses to Requests for Proposals (RFPs) for charters (e.g. Letters of Intent,Letters of Agreement, Contracts, etc.)

  • Properly quote, book and follow upon customer inquiries (internal and external)

  • Negotiate rates and terms of chartercontracts

  • Market charter business to fieldaccount representatives (local/onsite sales rep, in essence)

  • Provide field support for leadgeneration and new business (sales and marketing tools)

  • Follow up on new business leads viamultiple vehicles (websites, references, etc)

  • Track and report on all initiativesemployed to grow the charter business (to senior leadership)

  • Prospect and match charteropportunities with vial field locations within the region

  • Provide onsite support for all largeevents (AT&T, Special Events, Globe Life Park, community events)

  • Serve as onsite liaison for eventsrequiring ground crew

  • Supervises Charter Drivers

  • Ensures DOT Compliance for alldrivers

  • Secures DOT Permits for tripsrequiring them

  • Fills in for the General Manager inhis/her absence


  • Bachelor’s Degree in Business,Marketing or related field

  • 5-7 Years’ experience in sales andor charter work and customer service

  • Experience in negotiating contracts

  • Experience in developing a salesplan, developing a sales pipeline and achieving agreed upon sales quotas.

  • Must be able to analyze salesresults and draw conclusions

  • Superb communication skills, bothoral and written

  • Strong relationship building skills

  • Strong working knowledge withMicrosoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, CRM Systems(preferably Salesforce.com)

  • Knowledge of transportation / travelindustry

  • CDL with proper endorsements orability to obtain

  • Ability to travel in currentgeographical area (20%)National Express LLC is an EqualOpportunity Employer. For more information please visit http://www.durhamschoolservices.com at http://www.durhamschoolservices.com/ or http://www.nellc.com at http://www.nellc.com/ .

Job: Operations Field

Primary Location: United States-Tennessee-Hermitage-Nashville Transit (Office)

Work Locations Nashville Transit (Office) (7057_Nashville Transit (Office))1312 Central CourtC/O Durham 7057Hermitage, 37076

Organization Transit

Schedule Full-time

Employee Status Regular

Job Shift Day Job

Travel Yes, 10 % of the Time

Req ID: 201583