Morris Group, Inc CNC Field Service Technician in Hempstead, New York

CNC Field Service Technician

  • Job ID:1056

  • Type:Full-Time

  • Posting Company:The Robert E. Morris Company

  • Location:Hempstead, NY 11549

  • Category:Technical Service

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We are looking for a Field Service Technician to join our team in the Long Island, NY territory!

Purpose & Function:

The objective of The Robert E. Morris Company, a division of Morris Group, Inc., Field Service Technician is to maintain the highest levels of customer satisfaction through the detection and resolution of issues related to the electrical and/or mechanical components of a CNC machine. If you are mechanically inclined, have experience with electrical components, and/or understand pneumatic and hydraulic schematics, this may be the job for you!

Day in the Life

  • Travel to customer sites to install, troubleshoot, repair and maintain all machine tool equipment and controls for customer organizations

  • Utilize machine tool manuals, technical documents, internal and vendor resources to research machine issues

  • Complete and submit proper documentation related to the status of the machine issues, repairs, and/or installations to the company office as well as customers

  • Promote and perform preventative maintenance on customer machine tool equipment

  • Conduct after-sales technical support and machine maintenance training to customers

  • Develop and maintain partner relationships with our machine tool vendors and other third party vendors

  • Maintain and develop an in-depth knowledge of machine tool industry and product lines represented by the company

Required Qualifications

  • Ability and willingness to learn

  • Passion for customer service

  • Neat and professional attitude

  • Basic understanding of electrical, pneumatic, and hydraulic schematics; ability to read and interpret drawings and schematics

  • Excellent technical, communications, and presentation skills

  • Experience with Microsoft Office Suite and other business programs, as required

  • Ability to meet physical requirements of the job

  • Ability to work flexible hours; Frequent travel (day and some overnight) and driving throughout a regional territory is necessary (travel = 100%)


  • One to three years’ experience working with CNC controls

  • One to five years’ experience with CNC machine repair

  • Associate’s degree in a related field; High School Diploma/GED from a technical school


The Robert E. Morris Company offers competitive salary, comprehensive benefits packages, employee appreciation programs, and tuition reimbursement.

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Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.