American Express Lifestyle Consultant in Haryana, India

Designation- Lifestyle Consultant Band- 28 Location- Gurgaon

Responsibilities:

• This position will provide Lifestyle advice such as Fine Dining, Theatre/Opera recommendations. • To assist Card Members with purchasing merchandise, gifts and flowers and fulfilling the most standard to the most extraordinary request of the Premium Cardholder. • Knowledge of Fine Dining, Theatre/Opera recommendations. An enriched contact base in dining and converting table reservations in sold out scenarios. Food and Beverage background is a plus. • To complete travel & lifestyle reservations accurately and effectively within agreed timeframes. • Ability to communicate effectively using a variety of mediums (telephone and E-mail). • To proactively maintain regular contact with customers and to use detailed knowledge of customer’s lifestyle choices to offer relevant Centurion value added propositions. • Demonstrates emotional intelligence in dealing with high value customer enquiries & in probing customer to determine key requirements & to articulate product relevance • Time & workload management skills including prioritizing and responding promptly to customer calls and requests. • Mature approach, dedicated and committed with a strong drive; independent • Exceptional time management ability and organizational skills • A ‘Can-Do’ attitude, with extreme will to walk the extra mile. Work in pressurized conditions and comfortable to work/ support operations in a 24/ 7 environment.

Qualification: • Graduate with 4 -5 years of relevant experience. • Superior knowledge of restaurants, theatre, premium retail products and services, fashion and sports advantageous. • Excellent knowledge of Excel, Word and the Internet. • Excellent time management and organizational skills. • Ability to work as part of a team as well independently. • Excellent verbal and written communication skills. • Ability to prioritize workload and cope with changing work demands. • Excellent attention to detail. • Ability to think laterally and multi-task. • Proven problem-solving skills

Shifts: • Shift-24*7 (rotational) • 5 Days working/ no fixed offs

Job Operations

Title: Lifestyle Consultant

Location: India-Haryana-Gurgaon

Requisition ID: 18019371