Travelers User Experience Lead in Hartford, Connecticut
User Experience Lead
Primary Job Duties & Responsibilities:
Serves as the key point of accountability for UX efforts on multiple projects. Advocates for user-centered design approaches. May support the recruitment and growth of outstanding UX professionals by providing coaching and mentorship. Contributes to a dynamic team environment through collaboration, experimentation, agility, and vigorous inquiry, while maintaining high expectations and attention to detail. Participates in the creation and evolution of design systems and best practices that account for user needs and context, while reinforcing brand values and standards. Ensures adherence to UX guidelines across projects. Informs UX resource allocation during ideation, prioritization, development, and quality assurance phases of projects. Plans and serves as facilitator or observer for UX research and testing efforts. Conducts competitive research and analysis. Reports research findings to stakeholders. Translates these findings into design solutions. Creates artifacts that include personas, journey maps, user workflows, information architecture, wireframes, and interactive prototypes, within project timelines and budgets. May manage vendor relationships for outsourced UX activities. Perform other duties as assigned.
Job Opening ID:
Work Schedules Weekend work hours (Occasionally) Other Travel (Occasionally)
Equal Employment Opportunity Statement:
Travelers is an equal opportunity employer.
Job Specific & Technical Skills & Competencies:
Strong communication, organization, time management and interpersonal skills. Familiarity or basic understating of web-based technologies. Experience with wireframing / prototyping software. Experience in conducting end user research and interviews.
Under general supervision, works independently on projects and is self-directed. UX lead partners with a collaborative, cross-functional team to research, design and usability test digital experiences. This job does not manage others This job works under General Supervision: Incumbent independently performs a variety of duties, including potentially complex duties within established policy guidelines; responsible for a defined set of assignments (e.g. assigned customers, claims or other specified set of responsibilities); is expected to set priorities and meet specific goals and objectives of the function or unit. (Typically pertains to advanced/operational, senior professional, unit supervisor)
Education, Work Experience & Knowledge:
Typical incumbent experience level 5+ years
Operates standard office equipment (Continuously) Sitting (Can stand at will) (Continuously) Use of Keyboards, Sporadic 10-Key (Continuously) Driving (Occasionally)
Bachelor's degree in graphic design, psychology, human factors, social sciences or related field or 5 years of User Experience work experience required.
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Hartford - Connecticut - United States
We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.
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