ValidaTek, Inc Network Engineer - Tier 3 in Hancock County, Mississippi
Careers At ValidaTek
Network Engineer - Tier 3
Location:Hancock County, MS
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ValidaTek, Inc. is an award-winning Small Business that provides high-security mission-critical IT services to the Federal Government. Our commitment to excellence in service delivery has resulted in dramatic growth and an expanding client base that includes several U.S. Federal Departments. The corporate infrastructure is robust and based on industry best practices as evidenced by our DCAA Approved accounting system, Top Secret (TS) facility clearance, ISO 9001:2015, ISO 20000-1:2011, and ISO 27001:2013 certifications, and CMMI Level 5 for Services (CMMI-SVC Level 5) and CMMI Level 3 for Development (CMMI-DEV Level 3) appraisals. We pride ourselves in being the best and only attracting and retaining the best talent to fuel our rapid growth. We promote a strong employee-focused corporate culture that provides a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their contributions and we all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
The Tier 3 support candidate will provide third level support to troubleshooting issues on the network and supporting the customer. The Tier 3 support candidate will provide support in a 24/7/365 Network Operations Center (NOC) environment and report to the Shift Supervisor. The Tier 3 candidate will receive escalated incidents received by Tiers 1 and Tier 2 personnel and will resolve them accordingly. Tier 3 areas of support include network management, enterprise operations monitoring, and network incident service response.
Responsible for troubleshooting tickets received from Tier 1 and Tier 2 support personnel as well as escalated incidents that are received from other outside sources, such as application issues, other end user issues, facility issues, etc.
Responsible for fault monitoring of all operation devices on the network as well as other devices across the enterprise using Cisco, InfoBlox, OpNet Appliances, Routers, Switches, etc.
Responsible for all performance monitoring of all operational services using SolarWinds, Cisco Prime, Riverbed.
Respond to alerts incoming from enterprise monitoring system.
Troubleshoot and identify performance problems impacting J2EE, Net, Web Services, and thick clients.
Responsible for capacity monitoring of all operational NOC services.
Must report any discovery of a capacity alert and initiate a ticket that follows the appropriate procedures.
Maintain the network baseline.
Provide network analysis support, which shall include, but is not limited to ensuring accurate incident reports and analysis of these reports to determine root cause and emerging trends in the environment.
Provide technical requirements analysis and recommendations concerning current, potential, and interfacing services associated with the NOC.
Responsible for network documentation management.
Work with a variety of Government and contractor personnel to troubleshoot and resolve issues including Service Desk, Security Operations Center (SOC), Enterprise Operations Center (EOC), and local area staff throughout CONUS and OCONUS locations. Provide information to the Shift Supervisor to meet reporting requirements.
Apply industry and Government standards and best practices, as appropriate.
Perform other duties and special projects as assigned.
Education and Certifications
Associate-s Degree or higher in Computer Science or related field from an accredited university
Bachelor-s degree preferred
Knowledge and Experience
5-15 years of experience providing IT support and customer services
Service Management experience and familiarity using the ITIL and/or CMMI framework a plus
Must have experience troubleshooting advanced network issues and identifying resolutions
Must have experience with enterprise performance monitoring, e.g. Solarwinds, Cisco Prime, Riverbed
Must have experience with Database alert monitoring, e.g. Oracle, SCCM
Must have trouble ticket management experience (ServiceNow experience a plus)
Must have enterprise capacity monitoring experience, e.g. Riverbed, New Relic
Must have enterprise network event management experience, e.g. Solarwinds, SPLUNK
Flexible/adaptable to NOC environment
Must have excellent customer service and interpersonal skills
Current Secret clearance a plus
Current DHS or USCIS suitability a plus
ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.
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