AAA Mid Atlantic Agent, Travel Contact Center Retail (Level 1) in Hamilton, New Jersey

Do you have…

  • A commitment to providing exceptional service?

  • Professional expertise and a passion for what you do?

  • A high level of integrity?

  • An ability to work independently and collaboratively as a team member?

  • Creative thinking and problem-solving skills?

  • Dedication to developing your own skills and knowledge?

Our most successful associates demonstrate these qualities every day.

AAA is hiring ambitious, sales- driven individuals who have a customer focus to join our dynamic Travel Call Center team!

The primary duties of the Travel Call Center, Retail Agent are:

  • Serve clients by selling various travel products offered by the Agency. A concentration on Diamond Elite and Preferred vendor products is required. Exposure to International destinations is expected.

  • Meet or exceed established sales quota.

  • Prepare and issue invoices related to retail travel sales. With assistance, satisfactorily handle refunds and complaints according to policy.

  • Familiarity and, with assistance, capable of operating applicable automated airline reservation and ticketing system.

  • Comply with all ARC regulations and Mid-Atlantic policies and procedures in the collection and handling of assets.

  • Familiarity with and, with minimal assistance, capable of utilizing ARC Agent's Handbook and standard travel reference material for airline, rail, hotel/resort, etc. information to efficiently and effectively accommodate Agency clients.

Minimum Qualifications:

  • High School diploma or equivalent.

  • Previous experience as an AAA Travel Counselor or at least 12 to 18 months of retail experience or travel sales.

  • Knowledge of an automated airline reservation system preferred.

  • Satisfactory employment screening results.

Training Requirement: Monday - Friday 9:00am - 5:30pm for first 5 weeks. After training, work hours will most likely be 12-8:30pm, which will include one weekend day.

To the qualified candidate, we offer:

  • A competitive salary of $14.00 - $15.00/hour, depending on experience.

  • Position is eligible for a Monthly Incentive Plan

  • Comprehensive benefit package including over 3 weeks of Paid Time Off during the first year, 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings.

  • The opportunity to work in an environment where you can see the impact of your contributions on a daily basis.

  • Flexible schedules with one Saturday or Sunday included available.

Retail Sales, Sales, Travel, Travel sales, Customer Service, call center jobs, sales jobs

If you have the qualities and skills described, apply today to become a part of our growing team!

To learn more about our company and the position, please visit Our Company Website.

To see what it is like to work at AAA Club Alliance, check out our Day In The Life Videos.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, and AAA Oklahoma/South Dakota joining, now representing nearly six million members in 13 states and Washington, DC. At AAA Club Alliance, we’ve been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.

AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V

This Organization participates in E-Verify.

Right to Work

Applicants have rights under Federal Employment Laws:

The Equal Employment Opportunity (EEO)

The Employee Polygraph Protection Act (EPPA)

The Family and Medical Leave Act (FMLA)

Applicants have rights under State and Local Employment Laws:

Arizona

Arizona Law Prohibits Discrimination in Employment

California

Discrimination and Harassment in Employment are prohibited by Law

Delaware

Pregnant Workers Fairness Act

Missouri

Discrimination in Employment is Prohibited

New Jersey

New Jersey Law Prohibits Discrimination in Employment

Pennsylvania

Employment Provisions of the Pennsylvania Human Relations Act

Philadelphia Employment Discrimination

Philadelphia Ban the Box

Job Category:

Sales

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, and AAA Oklahoma/South Dakota joining, now representing nearly six million members in 13 states and Washington, DC. We are always looking for talented people who will commit with us to provide exceptional service, peace of mind and savings to our Members. Our Associates make the difference each day in the lives of our Members. We encourage you to learn more about us and apply to positions for which you are interested and qualified. New positions are posted daily, check back often! Click on the Careers Home page to follow us on LinkedIn, Twitter, and Facebook and to join our Talent Network.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aaamidatlantic.com.