Oracle Sales Development & Strategy Director for Customer Experience in Hamburg, Germany
Sales Development & Strategy Director for Customer Experience
Sales Development & Strategy Director for Customer Experience
way customers interact with companies is going through a revolution. How
customers gain awareness, receive advice, transact, expect to be served and
share their experiences is radically different from what was happening only few
years ago. Social networks, mobile, geolocalization, smart devices, artificial
intelligence, mass and real time personalization, wearables are all elements
driving this transformation or are an answer to it. Entire industries are being
disrupted and size or market share are no longer enough to guarantee safety.
strongly believes that only companies that excel in Customer Experience will
win in the marketplace. This is the reason Oracle has invested massively in
R&D and in acquisitions to have the best and most comprehensive Customer
Experience (CX) suite (has been recognized by leading analyst firms and
you want to be part of the team that is bringing the CX suite to market, are
avid for innovation, understand how businesses buy and embrace large transformations
and are experienced in the Customer Experience domain this role may be for
We are looking for professionals that:
- Have gained experience in customer experience working in consulting companies,
software vendors or as business leaders in companies.
- Are able to translate CX trends and concepts into relevant value propositions
and go to market strategies
- Have a passion for innovation for driving change that can be translated in the
ability to influence multiple stakeholders
workforce is increasingly mobile. Customers are social and digital natives.
Security has never been more paramount. To meet these shifting market demands,
businesses must accelerate their digital transformation, simplify operations,
speed innovation, and hone their competitive edge. Oracle offers a
comprehensive and fully integrated stack of cloud applications, platform
services, and engineered systems.
with Oracle means being on top of innovation supported by $4 billion in annual
R&D complemented by continuous investment in acquisitions to guarantee we
fulfil our promise to our customers of giving them access to best
more information about Oracle, visit www.oracle.com or www.oracle.com/careers
Sales Development & Strategy Director is responsible for the build,
sign-off and execution of the Go to Market plan for the Customer Experience
(CX) Suite. It requires working closely with the Sales Leaders and other key
Scope of the role:
Define Go to market plan and receive buy in from sales leader
Identifies and influence key local stakeholders (Customer, analyst, Partners,
Influencers) to further increase market share through planning and execution of
activities working closely with other key organizations like marketing and
alliances and channels
Seen as a CX SaaS thought leader in the market
Works with and leverages the appropriate resources and stakeholders in Oracle
for the successful implementation of their plan
Production of local references to support plan
Acts as member of the German demand generation Board
Reports to CX Sales Development leader for North Europe
You will be responsible for:
Develop and drive the Go To Market plan for the Customer Experience Suite
Drive specific sales programs
Support strategic customer engagement; Key contributor to define CX strategy
for Oracle Key Accounts
Engage and provide direction, leadership and motivation to all parties engaged
in the Customer Experience business
Ensure that Knowledge Management occurs in the relevant Industry/Product groups
sharing best practice across including related competence for customer facing
Be able to articulate the CX propositions in the business context of prospects,
customers and partners.
this role you will be accountable for:
The Business Development Plan (GTM plan)
Ensure that plans and activities are understood, agreed and managed
Monitoring and progressing sales campaigns
Maintain an up to date understanding and knowledge of the CX market and
competition in the associated product areas
Maintain an understanding of Oracle’s strategic direction within the Solution
Areas and CX Product Strategy group
Operate in line with Oracle's HR policies and procedures
Operate in line with Oracle's processes and procedures
area you will cover, the position you will hold, the environment in which you
will work are changing at a fast pace: you will therefore want to be thrilled
by facing a certain amount of unpredictability which you will consider as your
chance to affect the future.
will work in matrix organization in conjunction with technical field experts,
management consultants, marketing directors, sales development leads and
product development. The work requires you to travel for customer interactions
while virtually working with the supporting functions.
part of Oracle's employment process candidates will be required to complete a
pre-employment screening process, prior to an offer being made. This will
involve identity and employment verification, salary verification, professional
references, education verification and professional qualifications and memberships (if applicable).
Detailed Description and Job Requirements
Responsible for the identification of relevant new business opportunities and designs "go-to-market" plan to deliver measurable and significant revenues. Pursues sales opportunities in the market, and carries the baton in the beginning of the sales cycle.
A Business Development Representative is assigned to strategic accounts which may be grouped by industry where Oracle has a limited presence. Acts as primary liaison between Consulting, Sales, and Oracle Development for the product
- s sales opportunities. Generates business opportunities through prospecting mass market programs and leveraging third party partners. Develops and coordinates a worldwide relationship with customers that establishes Oracle as a preferred vendor and optimizes Oracle's sales of product. Executes aggressive strategies and plans to successfully drive the product as the preferred customer selection. Provides account representatives with information on how the product addresses specific needs, and assists account representatives in using Oracle's products to leverage large revenue opportunities. Assists in articulating product message, coordinates technical resources and hands off deals to a successful close.
Acknowledged authority within the Corporation. Acts as a leader of large-scale company initiatives. Viewed by peers as a leader and top contributor and by line management as a key business partner. 12 years of progressively increased responsibilities in sales or sales management. Marketing and business development experience preferred. Proven track record in managing multiple opportunities and ability to negotiate and close complex deals. Ability to determine strategy and tactical plans that deliver tangible results. Strong written, verbal, and interpersonal skills. Ability to Travel as needed. BA/BS degree or equivalent, advanced degree highly desirable.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Other Locations: DE-DE,Germany-Potsdam, DE-DE,Germany-Hamburg, DE-DE,Germany-Frankfurt, DE-DE,Germany-Duesseldorf
Job Type: Regular Employee Hire
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