ENT and Allergy Associates Medical Receptionist in HAckensack, New Jersey
ENT and Allergy Associates, New York and New Jersey's premier ENT and Allergy medical practice, is seeking a self-motivated, people-friendly Full Time Medical Receptionist for our Hoboken office location.
The overall purpose of this position is to assist the Practice Site Administrator with the daily operation of the practice and to be a liaison between the patient?s and physician?s/clinical staff.
Essential responsibilities Include but are not limited to the following:
Prepare the office in the morning
Turn on all office equipment, take phones off service, and collect messages from the answering service
Answer incoming phone calls
Book ENT, Allergy, Audiology and Speech Therapy appointments
Take messages when necessary by tasking through NextGen
Schedule in-office patients with ENT, Allergy, Audiology and Speech Therapy appointments
When scheduling new patient appointments, instructions should be provided along with a token number for our webportal enrollment and forms completion
Check eligibility and benefits for patients via the Phreesia dashboard
When benefits or eligibility cannot be obtained through Phreesia ? the Lead Patient Representative is expected to call the insurance company for clarification.
Pleasantly greet all incoming patients
Ensure new patients complete the necessary fields on our intake forms via Phreesia, the Patient Portal or paper forms when requested
Existing patients should be offered a Phreesia pad or update form to confirm information and the
Patient should be given the appropriate annual update forms as needed
Ensure accurate demographic and patient history information is entered into NextGen
All information must be double-checked for date of birth, social security number, patient address, and insurance info prior to accurately being entered in a timely manner
Collect copay and visit charges at the time of service and assist patients with billing or payment plan inquiries
Be a liaison between the patient and CBO
Document daily collections on the Phreesia dashboard or on a manual payment journal
Ensure collections reconcile with cash on hand throughout the day and complete a final reconciliation at the end of the day before dropping money envelope in the safe
Ensure all HMO patients have a valid referral before being seen
Appropriately distribute and address all incoming faxes, mail, and deliveries
Make certain the waiting room is neat and presentable for patients. Wipe down children?s toys and Phreesia pads with antibacterial wipes
Reschedule appointments during inclement weather or unexpected emergencies
Ensure phones are on Service at the end of the day and provides the answering service with the on-call schedule
When closing the office, lock all doors upon leaving
On occasion, you may be expected to cover in the surrounding offices, when the schedule permits
Work collaboratively with the PRRC agents to assist patients in a timely manner
Excellent customer service skills - friendly and poised
Able to deal with varied types of people
Willing to help the Department in crunch situations
Able to handle multiple responsibilities and prioritize them well
Flexible about work hours
Please note this job description is not designed to cover or contain a completely comprehensive listing of activities, duties, or responsibilities that are required for this position. Duties, responsibilities, and activities may change at any time, with or without notice
Must be able to work in a fast paced environment
NextGen a plus.
Must be able to work independently as well as part of a team
Experience in the medical field and knowledge of medical insurance a plus
Monday - 9:30 - 7:30
Tuesday - 8:00 - 5:30
Wednesday - 7:30 - 4:30
Thursday - 8:30 - 5:30
Friday - 7:30 - 4:00
Saturday - 8:00-12:00 (on rotation)
Please note that the hours are subject to change
Please note: hours are until the last patient has been checked out and are subject to change based on physician schedules.
Please note: ENT and Allergy Associates, LLP is an E-Verify employer.
ENT and Allergy Associates, LLP is the largest and most comprehensive ear, nose, throat, allergy and audiology practice in the nation with 40 offices and over 150 physicians. Each ENT and Allergy Associates clinical location provides access to a full complement of services, including General Adult and Pediatric ENT, Voice and Swallowing, Facial Plastics and Reconstructive Surgery, Disorders of the Inner Ear and Dizziness, Asthma, Clinical Immunology, Diagnostic Audiology, Hearing Aid dispensing, Sleep and CT Services. ENTA has a clinical alliance with The Mount Sinai Hospital for the treatment of diseases of the head and neck and esophageal cancer and a partnership with the American Cancer Society to educate and treat patients with smoking disorders and cancer. The Practice has also expanded its clinical capabilities to include advanced Immunodeficiency trials.
To learn more about the benefits of ENT and Allergy Associates, or to conveniently find an ENT doctor or Allergy Doctor and then easily book an appointment at the nearest New York or New Jersey location, please visit: www.entandallergy.com or contact us at:
ENT and Allergy Associates, LLP 560 White Plains Road, Suite 500 Tarrytown, NY 10591 Tel: (914) 333-5800 Fax: (914) 333-2540