Kelly Services Business System Analyst 3 - Greensboro, NC in Greensboro, North Carolina
Kelly Services is seeking a Business System Analyst III for a Fortune 500 company offering a diverse range of financial services and solutions located in Greensboro, NC .
Below are the Job Details for your reference:
Title - Business System Analyst III
Location - Greensboro, NC
Contract Duration – 9 months
Pay Rate – Open to discuss
Contract Type – W2
The role of the Business Systems Analyst will be responsible for a variety of activities focused with the support of multiple contact centers and the technology they leverage. Responsibilities include coordination and communication with stake holders, gathering information, strong technical and business process understanding and the ability to perform end to end testing to support application developers. Strong communication skills, being a self-starter and having the ability to work in a strong multi-location team environment is a necessity. Big plus to have previous experience within contact centers, KPI’s and ways to proactively enhance the customer experience.
Strong PL/SQL query writing and data understanding, strong reporting skills, Tableau, Crystal, strong Microsoft Office (Power Point/Excel), Oracle, SharePoint, Quality Center
Other Skills : Genesys contact center solution, Mediation, Requirements Elicitation, Solution Designer (Business function/processes), Solution Implementer, System Maintenance, and Business Process Improvement, .net, C#, CRM tools, WFM, ServiceNow, PinDrop, and desktop application packaging/testing/deployment coordination
Bachelors degree in computer science, management information systems (MIS), information technology, or other related field
Prior experience with system testing working directly with business and developers for quick fixes.
Ability to write user stories and test cases to support project related work.
Project Methodologies: AGILE, Waterfall or Integrated approach between methods dependent on project need
Experience with Tableau Strongly Preferred
* If this position may be of interest to you, please email me back at email@example.com (with your most up to date resume, for further consideration) and advise the best time and number at which you can be reached. If not for yourself, feel free to share this opportunity within your network! *
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Professional Technical Recruiter
Kelly Services, Inc.
Why Kelly ® ?
With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.
Last year we found 8,000 opportunities for IT professionals. Let us help advance your career today.
About Kelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.
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