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CENTURY DRILL & TOOL CORP Customer Service Representative in GREEN BAY, Wisconsin

JOB REQUIREMENTS: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. The primary responsibility of a customer service representative is to correspond with our customers and sales representatives in a productive and timely fashion. This focused correspondence should support and drive the product information and ordering processes to completion. Data entry is a large part of this role's responsibility. Accuracy and speed of data entry is required. ADDITIONAL RESPONSIBILITIES: Demonstrate flexibility to help other departments when required Work with teammates and effectively multi-task work load 10 Key data entry Equal Opportunity/Affirmative Action Employer Check to ensure that appropriate changes were made to resolve customers' problems. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Determine charges for services requested, collect deposits or payments, or arrange for billing. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Order tests that could determine the causes of product malfunctions. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Review insurance policy terms to determine whether a particular loss is covered by insurance. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Needs to be proficient in Microsoft Excel, Word and Power Point. Must be detail oriented with the ability multi-task and work with a high level of speed at times. ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: ktachick@CENTURYDRILL.COM