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Sentar, Inc. Tech Support Specialist in Great Lakes, Illinois

At Sentar, our passion is protecting our nation’s security and our way of life, by innovating, building and securing mission critical assets. We are looking for people with big ideas and big dreams that want to grow them in a small business environment. If you are ready to jump in and get involved in building your future with us, we welcome you to explore the opportunities Sentar can offer.

OVERVIEW: Provide Navy client with information technology support. As a member of the Naval Service Training Center (NSTC) IT Support team, provides management, oversight, and technical support of services delivery, including hardware and software support for NMCI and Legacy computers and network connected devices, mobile services, peripherals, and legacy system equipment.

Sentar is seeking a Specialist III to support the Navy’s MPTE TSS located in Great

Lakes, IL.

RESPONSIBILITIES: (bullets of duties to be performed)

  • Provide IT service management responsibilities, to include service request management, asset management, account management, Fileshare management, and transition management (e.g., Seat and/or Technical Refresh & OS Refresh).

  • Address, escalate and/or track local technical issues through remediation in accordance with established best practices.

  • Perform stand-alone and networked PC and peripheral equipment configuration, installation, troubleshooting and upgrading/repair.

  • Perform Windows 10 Operating System (OS) and third party software installation/upgrades, configuration, backups and troubleshooting. Creates Windows 10 images used for rapid deployment/redeployment of computer systems.

  • Identify, analyze, and resolve hardware/network issues; connect, integrate and remove computer workstations to and from networks/domains; and provide system testing.

  • Review Windows operating system, anti-virus, firewall and other relevant logs to identify root causes of system malfunctions and irregular operations.

  • Maintain inventory of desktop and laptop computers, monitors, printers and other IT related equipment.

  • Apply technical and project management expertise in collaboration with other team members to develop requirements, identify tasking, manage project execution, recognize, report and remediate issues representing schedule risk.

  • Learn the physical infrastructure of networking/IT in order to understand limitations and help in identifying solutions to problems/issues/requests.

  • Provide advice and guidance to customers to include recommending solutions to user’s requests, and training of hardware/software.

  • Provide suggestions to improve project execution and complete project deliverables on behalf of the NSTC CIO staff.

  • Organize, direct, coordinate, and communicate the planning and production of all activities associated with assigned projects, including configuration management, change management, and logistics/resource coordination ensuring accuracy and completion of all necessary documentation/inventory controls.


Minimum Education

High School Graduate. 1-2 years of college preferred

Years of Experience

6 years of related experience.

Minimum Qualifications (required skills, experience with technology, etc. needed)

  • Ability to obtain and maintain an Active U.S. Government Secret Clearance. Be able to pass a security investigation and meet eligibility requirements for access to classified information.

  • Functional expertise with Microsoft Office suite of products, including Word, Excel, PowerPoint, Visio, and Project

  • Able to lift 25lbs, climb stairs, stoop under equipment or desks, walk across campus.

Job Requirements:

Minimum Certifications

  • Navy Cyber Security Workforce (CSWF) baseline certification to include CompTIA Security+

  • IA Contractor Training and Certification and Computing Environment (CE) certification may be required at the task order level.

Minimum Security Clearance


Preferred Qualifications

  • Bachelor’s degree in Computer Science or Management Information Systems; or 1 to 2 years of college

  • Project Management Institute (PMI), Agile Scrum, ITIL or other industry recognized certifications

  • Navy Cyber Security Workforce (CSWF) baseline certification to include OS Certification

  • IT project management experience supporting Navy or DoD network systems

  • Excellent oral and written communication skills, including drafting, reviewing, and editing technical graphs, briefs, or documents

  • Evidence of being detail oriented and has strong critical thinking in areas of IT process analysis / process improvement

  • Possesses Good Team Skills having the ability to coordinate and work well with others

Requisition ID: MPTESpecial1