Kellogg Team Lead, Order to Cash (Front Office/Back Office) - GBS in GRAND RAPIDS, Michigan

Lead with us as a Team Lead, Order to Cash (GBS) at Kellogg Company—where we believe in your success. With your strong leadership and customer relationship management experience, you’ll be responsible for maximizing revenue and cash flow by leading a team of Account Associates who manage the order to cash (OTC) cycle and related business relationships with Kellogg customers. Do you have a hunger for success? We’ll satisfy your appetite, as you’ll be accountable for managing the OTC process effectively for all supply chain activities (customer services, collections effectiveness, deductions validation, cash application escalations and compliance). While you are at it you’ll be building your network and expertise in a thriving environment of professional development and teamwork. And together we’ll shape a stronger future for our company and your career.

At Kellogg, you will have the opportunity to be involved in much more than your day-to-day responsibilities. Our culture is full of fun, flexibility, and teams that are playing to win! Get involved with Diversity & Inclusion groups, enjoy free snacks and cereal, and take advantage of our game room during morning or afternoon breaks. Work collaboratively with your team in our open-concept office environment. You'll also have free access to an exercise room!

At GBS, our focus in on improving processes, saving the company time and money, and supporting Kellogg North America! Plan on getting recognized and rewarded for your hard work. With multiple work streams and teams to collaborate with and learn about, your opportunity for growth is endless!


  • Be Accountable and Drive for Results and Improvements : You’ll be responsible for delivering all OTC Service level agreements (SLA’s)/metrics for specific region of responsibility/customer groups within process compliance guidelines. You’ll identify continuous improvement opportunities to drive efficiencies and decrease costs. Bring your passion for excellence, as you’ll drive a positive team environment within a strong internal control framework to achieve and sustain best practices in -- effectiveness, quality delivery and efficiency within a strong internal control framework.

  • Customer Focus and Relationship Building : You’ll be responsible for developing strong working relationships with key internal/external stakeholders at all levels to identify trends, propose strategies and resolve OTC issues. You’ll drive relationships with 3rd party service providers to promote metrics achievement, operation effectiveness and supply chain efficiency – includes BPO, Transplace, etc. You’ll promote a customer-centered culture serving as a consistent to internal/external customers striving to exceed customer needs, requirements and expectations. While you’re at it, you’ll create a seamless and satisfying external and external customer experience for all interactions with the OTC team.

  • Passion to Lead : Enjoy leading? That’s fantastic! As you’ll be responsible for management, engagement and retention of your team while focusing on people development/coaching. You’ll ensure team members have knowledge of physical flow of goods, problem solving/influencing skills, issue resolution competencies and the latest finance and supply chain competencies. You’ll enjoy directing team members in conceptualizing and executing tailor-made OTC strategy per regional needs to optimize sales. Bring your appetite for coaching and mentoring as you’ll develop individual targets for team members that delivers OTC metrics/service level agreements while supporting their individual development and growth. You’ll be instrumental in identifying best practices, providing guidance, direction and training for career growth. You’ll be rewarded by developing a team that delivers a strong customer experience, even in the face of adversity, by using each opportunity to deliver solutions.


Required :

  • High School Diploma or GED and significant experience in a related field

  • Supervisory experience

  • Customer relationship management experience

  • Computer skills, including experience with ERP systems and MS Office

  • Excellent verbal and written communication skills

  • Deep analytical and problem solving skills

  • Strong negotiation and decision making skills

  • Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments

  • Strong collaboration skills and the ability to partner with key internal/external customers to drive change and continuous improvement

Bonus Points :

  • Bachelor’s Degree with related experience

  • Strong knowledge of collections, deductions and/or customer service preferred

  • Experience working in a shared services, process driven or service center environment

  • Knowledge of experience in Foreign Trade, Order Management Master Data Order Entry, Reporting and Reliability, or other related areas

  • Ability to navigate SAP modules e.g. Master Data, OTC, APO, Return Transactions, Order Management, Pricing, Reserve systems and Contract Manufacturer

  • Training or certification in Six Sigma or LEAN

  • Experience working for a multinational organization and working with colleagues internationally

  • Processed and Packaged Foods industry experience


It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this exciting career growth opportunity! To learn more about what’s next, click on one of the links below:

  • Kellogg K-Values at

  • New Hire Benefits Guide at

  • Kellogg Stories and News at


The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this Link at for English or this Link at for Spanish.

GROW With Us.

Kellogg Recruitment

Title: Team Lead, Order to Cash (Front Office/Back Office) - GBS

Location: USA-MI-Grand Rapids

Requisition ID: ORD000441

Job Function: Order Management

Job Type: Professional

Closing Date: Jan 6, 2019, 11:59:00 PM

Relocation Assistance: No