Experience Inc. Jobs

Job Information

Horizon Bank Customer Service Representative in Grand Rapids, Michigan

JOB OVERVIEWResponsible for initiating, enhancing and maintaining customer relationships by providing Exceptional Service and Sensible Advice. CSR I generally has more than 2 years of experience as a Bank Teller and has demonstrated a high degree of initiative and mastery of bank products and systems, yet may seek assistance for complex transactions. Work is typically performed at the Customer Service Desk but may also be at the Teller line.PRINCIPAL ACCOUNTABILITIESRepresent the Bank to the customer in a courteous, professional manner in face-to-face and telephone communications. Develop and enhance customer relationships to identify cross selling and referral opportunities. Accountable for meeting deposit, sales, origination and referral goals. Expert knowledge of bank processes, products, services and resources as well as banking regulations. Provide timely, efficient, and accurate service in processing transactions in accordance with all regulations, policies and procedures. Actively protect confidentiality of customer and account information. Demonstrate Horizon Bank's commitment to the communities in which we serve through active involvement in local organizations and events.DUTIESbull; Originate new deposit accounts including checking, savings, ATM/Debit Cards, money market, CDs, IRAs and commercial accountsbull; Originate consumer loans including personal loans, installment loans, home equity loans and lines of creditbull; Perform account maintenance in compliance with work procedures. Process basic life event changes such as POD beneficiary payments.bull; Update customer account information. Recommend and execute product offerings to meet customer's changing needs. Encourage electronic banking and e-statement participation and educate customers on digital banking options such as mobile checking and on-line bill pay services.bull; Develop ongoing relationships with customers and provide guidance, education and recommendations regarding bank products and services such as business, commercial and mortgage lending as well as trust services.bull; Perform all work in compliance with established regulations, policies, Standard Operating Procedures (SOPs) and instructions.bull; Participate in all office marketing and sales projects, which include personal contacts, telephone sales, direct mail and promotions.bull; Support customers by processing teller transactions as needed.bull; Support teller team in achieving branch goals through daily debriefs, contest engagement and referral coaching.bull; Examine and verify authenticity of financial instruments and present to the teller staff for processing. Report suspicious transactions or unusual occurrences to supervisor.bull; Address customer questions and concerns through investigation and corrective action.bull; Conduct and document periodic risk reviews and run reports as needed.bull; Maintain compliance with all regulations, policies, work procedures, and instructions.bull; Maintain customer confidence and protect bank operations by keeping information private and confidential.bull; Participate in ongoing skill, compliance, risk management and security training as required for the position and apply knowledge in daily tasks.bull; Other duties as assigned.QUALIFICATIONS AND SKILLSbull; High school diploma or equivalent with a minimum of 2 years of experience as a Bank Teller, CSR or the equivalent combination of banking, payment processing and professional sales experience in a service-oriented.bull; Must successfully complete cons

DirectEmployers